Assistant Food and Beverage Manager - Victoria

 

JOB SUMMARY

Position: Assistant Food and Beverage Manager
Company: Delta Hotels Victoria Ocean Pointe Resort
Job Location: Delta Hotels Victoria Ocean Pointe Resort, 100 Harbour Road, Victoria, British Columbia, Canada
Type: Full-time

Work Performed:

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee's concerns.

• Uses coaching skills throughout the property.

• Demonstrates self-confidence, energy, and enthusiasm.

• Motivates and encourages staff to solve guest and employee-related concerns.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest's concerns.

• Understands the brand's service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Follows up to ensure complaints have been addressed to the guest's satisfaction.

• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

• Complies with all corporate accounting procedures.

• Assists GM as needed with annual Quality audit.

Qualifications:

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

To Apply - Follow the link to the company website for further information.