Events & Catering Sales Manager - Fairmont Hot Springs

JOB SUMMARY

Position: Events & Catering Sales Manager 
Job Location: Fairmont Hot Springs BC
Company: Fairmont Hot Springs Resort
Type: Full-Time Permanent

Work Performed:

• Proactively solicit new wedding business and manage relationships with existing and past clients to meet/exceed revenue goals, and expand the Resort’s client base.

• Attend Tradeshows as required to meet revenue goals. Some travel may be required.
• Work congruently with our Corporate/Leisure Sales Manager to plan, finalize and oversee social events for Corporate/Leisure Groups.
• Identify through market intelligence any business trends and marketing opportunities that can improve overall resort and catering performance; track status of potential new business and reasons for lost business.
• Achieve all event sales goals as it relates to personal and team productivity and to meet the Resort budget through selling and finalizing banquet events according to the Resort’s revenue guidelines and strategies of pricing and logistics of the operation.
• Make logical and well thought out decisions regarding pricing, menu and selling strategies keeping Resort profit margins in mind.
• Negotiate catering and event contracts and selection of vendors.
• Identify and action opportunities to optimize revenue and implement cost saving when planning events.
• Host site inspections, maintain strong customer relationships, lead and participate in event meetings.
• Assume total responsibility of finalizing and overseeing execution of weddings and social events, and create excellent guest and client relationship through attention to detail; follow through with a personalized touch, empathy for customer perceptions and needs and respond in a timely manner.
• Create detailed Banquet Event orders for events to effectively communicate the expectations of the client.
• Act as the host for the group while on site; introduce the banquet coordinator to the client at the beginning of each event and communicate to both clients and departments of any situations that occur.
• Communicate and orchestrate all outside supplier deliveries in conjunction with the Receiving and Banquet Operations teams to ensure the delivery and set-up is in consideration of hotel guidelines for both access to banquet rooms and public space.
• Function as a business partner with all areas of the hotel that are impacted by the events & sales department.
• Responsible for monitoring room block/attrition schedule to keep hotel and client apprised of current standings of the group inventory.
• Conduct pre-event meetings with group meeting planners as required, and internal pre- and post-event meetings.
• Prepares weekly & monthly activities and sales reports and attends relevant internal meetings, including catering and sales, as required to exchange necessary information.
• Create an environment establishing highest standards of quality service.
• Performing regular walk-throughs in all setup function space to ensure full compliance with standards.
• Ability to develop ideas for special events and themed dinners and coordinate any marketing material with the Wedding, Events Sales Coordinator and the Marketing & Social Media Coordinator.
• Responsible for event billing including deposits, billing modifications and billing accuracy of the events and blocks.
• Co-operate and accept other assignments from the Director of Sales & Marketing as and when required.

Qualifications:

• Minimum three years of successful event and catering sales experience in a Hospitality organization, and thorough understanding of all levels of banquet service.
• Undergraduate degree from an accredited university, college or hotel school an asset or equivalent level of experience.
• A proven track record of excellent organizational skills and time management with an ability to multitask and meet deadlines in a high-pressure work environment is essential for this position.
• A true desire to understand and anticipate the needs of others in a fast-paced environment.
• Excellent oral & written business communication and interpersonal skills.
• Demonstrated ability to interpret, prepare and analyze financial data and reports.
• Flexibility of hours, including the ability to work weekends and holidays and a varied schedule.
• Refined verbal and written communication skills and impeccable personal grooming.
• Computer Skills - Demonstrated ability with regard to computer skills, including an intermediate level of Microsoft Office Word, Excel, Power Point, Outlook, internet and data base applications.
• Experience using hotel and catering software.

To Apply - Follow the link to the company website for further information.