JOB SUMMARY
Position: Food Services Supervisor
Job Location: Vancouver, BC
Company: Tim Hortons
Type: Full-time
Rate: $15.75 an hour
Work Performed:
People Management
- Supervises, directs and coordinates restaurant team members throughout their shift
- Schedules staff and assigns duties and provides ongoing, specific direction to team members
- Leads by example and demonstrates the importance of treating every team member and guest with respect
- Assists the Restaurant Manager in recruitment and retention strategies
- Reacts immediately to issues requiring attention during the shift
- Provides on-going and consistent training that positively impacts the overall operations
- Trains staff in job duties, sanitation and safety procedures
- Trains, orientates and monitors new team members, using PTS and feedback binder
- Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
- Ensures that work schedules are met and establish methods to meet work schedules
- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
- Encourages an exciting and fun work environment while motivating team members to meet goals
Hospitality Management
- Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
- Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
- Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
- Assists in the running of company-wide incentive programs
- Promotes a respectful team environment
- Leads team throughout shift with a positive attitude
- Acts as role model for exceptional guest service
- Effectively communicates with the management team
- Shares ideas, looks for opportunities to grow the business and empower your team to make it right
Operations Management
- Displays knowledge of and works in compliance with applicable legislation
- Complies with and enforces all Tim Hortons operating standards
- Ensures that all product and packaging is properly merchandised and stocked
- Responsible for shift cash procedures
- Maintains operational efficiency through use of positioning charts
- Supervises team members to ensure primary and secondary duties are completed
- Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
- Keeps current on all new information on Portal or available through Townhall meetings
- Maintains records of stock, sales and wastage
- Prepares food order summaries and orders ingredients and supplies
- Assists the Restaurant Manager in driving sales and transactions during their shift
- Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
- Escalates to management any issues and or problems
Qualification:
- Previous supervisory experience (minimum 1 year) in fast food services industry
- Schedules staff and assigns duties and provides ongoing, specific direction to team members
- Leads by example and demonstrates the importance of treating every team member and guest with respect
- Provides on-going and consistent training that positively impacts the overall operations
- Reacts immediately to issues requiring attention during the shift
- Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
- Encourages an exciting and fun work environment while motivating team members to meet goals
- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
To Apply - Follow the link to the company website for more details.
