Saturday, October 23, 2021

Assistant Food and Beverage Manager - Vancouver

 

JOB SUMMARY

Position: Assistant Food and Beverage Manager
Company:
 JW Marriott Parq Vancouver
Job Location: 
39 Smithe Street, Vancouver, BC, Canada
Type: Full-time

Work Performed:
Assists with supervising Food and Beverage (F&B)/culinary daily operations, and monitors compliance with all F&B policies, standards, and procedures. . Assists in the ordering of F&B supplies, cleaning supplies, and uniforms. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

Assisting in Managing Day-to-Day Operations

  • Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
  • Assists with uupervising daily F&B/culinary shift operations and monitors compliance with all F&B policies, standards and procedures.
  • Supports and supervises an effective monthly self inspection program.
  • Operates all department equipment as necessary and reports malfunctions.
  • Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Maintains the operating budget, and verifies that standards and legal obligations are followed.
  • Celebrates and fosters decisions that result in successes as well as failures.
  • Communicates areas that need attention to staff and follows up to verify understanding.
  • Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.
  • Follows property specific second effort and recovery plan.
  • Stays readily available/approachable for all team members.
  • Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
  • Takes proactive approaches when dealing with guest concerns.
  • Sets a positive example for guest relations.
  • Stays readily available/approachable for all guests.
  • Reviews comment cards and guest satisfaction results with employees.
  • Responds in a timely manner to customer service department request.

Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Performs hourly job function if necessary.
  • Extends professionalism and courtesy to team members at all times.
  • Comprehends budgets, operating statements and payroll progress report.
  • Performs other duties, as assigned, to meet business needs.
Qualifications:
  • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

To Apply - Follow the link to the company website for further information.