JOB SUMMARY
Position: Assistant Food and Beverage Manager
Company: Delta Hotels and Resorts
Job Location: Delta Hotels by Marriott Grand Okanagan Resort, 1310 Water Street, Kelowna, British Columbia, Canada
Type: Full-time, seasonal
Position: Assistant Food and Beverage Manager
Company: Delta Hotels and Resorts
Job Location: Delta Hotels by Marriott Grand Okanagan Resort, 1310 Water Street, Kelowna, British Columbia, Canada
Type: Full-time, seasonal
Work Performed:
- Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
- Assists with uupervising daily F&B/culinary shift operations and monitors compliance with all F&B policies, standards and procedures.
- Supports and supervises an effective monthly self inspection program.
- Operates all department equipment as necessary and reports malfunctions.
- Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Maintains the operating budget, and verifies that standards and legal obligations are followed.
- Celebrates and fosters decisions that result in successes as well as failures.
- Communicates areas that need attention to staff and follows up to verify understanding.
- Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.
- Follows property specific second effort and recovery plan.
- Stays readily available/approachable for all team members.
- Demonstrates knowledge of the brand specific service culture.
- Provides services that are above and beyond for customer satisfaction and retention.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
- Takes proactive approaches when dealing with guest concerns.
- Sets a positive example for guest relations.
- Stays readily available/approachable for all guests.
- Reviews comment cards and guest satisfaction results with employees.
- Responds in a timely manner to customer service department request.
Additional Responsibilities
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Performs hourly job function if necessary.
- Extends professionalism and courtesy to team members at all times.
- Comprehends budgets, operating statements and payroll progress report.
- Performs other duties, as assigned, to meet business needs.
Qualifications:
- High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
To Apply - Follow the link to the company website for further information.