JOB SUMMARY
Position: Manager, Special Projects and Operations, Food Services
Company: Providence Health Care
Job Location: St. Paul's Hospital, Vancouver, BC
Job type: Regular Full-time
Job Location: St. Paul's Hospital, Vancouver, BC
Job type: Regular Full-time
Job ID: PHC22-137609
WORK PERFORMED
- Works with other members of the project leadership team to develop goals and objectives for special projects, ensuring plans are consistent with and complement the organization’s overall strategic plan. Establish detailed project charters, plans, and objectives to outline timelines and project deliverables.
- Provides recommendations to the Director regarding strategic direction, new initiatives, business development, and partnership opportunities.
- Develops and establishes policies, strategies and operating objectives consistent with those of the organization to ensure efficient and effective implementation of plans and services within the designated portfolio.
- Executes project plan according to project methodologies, ensures successful and coordinated completion of project components, facilitates consensus with stakeholders as needed, and ensures readiness for project implementation.
- Tracks project progress according to project plan, monitors and reports on the status of projects and major issues/obstacles encountered. Makes recommendations regarding project scope changes.
- Uses best utilization methods to thoroughly monitor and adhere to allocated budgets.
- Acts as a resource to project team and staff, provides support and maintains project timelines.
- Acts as a resource to the department by supporting the day-to-day operations of Food Services at the site(s), providing ad hoc management support to ensure compliance with departmental commitments. Provides support and mentorship to leaders at various sites.
- Assumes responsibility for leadership and operational oversight of PHC Food Services at specific sites (e.g., SPH, HFH, MSJ, Langara, Youville) in the absence of the site manager(s) as required.
- Contributes to the implementation of effective processes to ensure operational and/or project success and to assess potential risks, identify risk mitigation strategies and monitor risk within the operations environment and/or throughout the life cycle of the project.
- Meets with stakeholders, explains parameters of project and seeks input from the cross functional team leaders. Works collaboratively with team members to establish roles and responsibilities, identify skills required and supports needed by the team.
- Partners with clinical stakeholders to foster a cohesive relationship with clinical services to ensure departmental and clinical operations priorities are effectively managed within a patient/resident centered model of care.
- Discusses timelines for project and directs work of team members as applicable to project. Ensures team members receive applicable orientation and/or training.
- Engages in recruitment, selection, hiring, performance evaluation and performance management of staff as required up to and including termination.
- Manages and monitors project budget and liaises with the Director (or designate) on variances and/or other issues.
- Works in collaboration with organizational and project leadership and other stakeholders to develop a process of evaluation for project outcomes, data collection and analysis.
- Ensures accurate and timely communications to stakeholders including monitoring the communication processes between the project team, and internal and external stakeholders and introducing changes where required. Provides regular status reports to project leadership including reporting on milestones.
- Develops briefing papers, reports and presentations, researching elements as required, to support timely decision-making and implementation. Participates on a variety of committees and establishes positive working relationships in order to ensure successful outcomes and cooperation from others on the project.
- Plans and executes handover to operational teams at the conclusion of the project.
- Performs other related duties as assigned.
- Bachelor’s Degree in Food Service Nutrition Management, Dietetics or Nutrition and current registration with the College of Dietitians of British Columbia or Canadian Society of Nutrition Management (CSNM)
- plus seven (7) years’ recent, related experience that includes three (3) years of leadership experience in food services management and managing medium to large projects, preferably directly with health care organizations.
- Project management certification, training and/or experience is an asset.
- Retail food service operations management is an asset.
