JOB SUMMARY
Position: Relief Operations Manager, Food Services
Company: Compass Group
Job Location: Vancouver, BC
Job type: Full-time
Job Location: Vancouver, BC
Job type: Full-time
WORK PERFORMED
- Conduct operation audits of regional units and design improvements to optimize financial performance and operational productivity.
- Audit units to ensure conformance with the Company, government and accrediting agency standards, regulations and codes regarding food storage, preparation, sanitation, and record keeping.
- Ensure adherence to company sponsored retailing and purchasing programs.
- Observe typical meal service when visiting units; evaluate food for taste, temperature, appearance, and portion size; investigate complaints regarding unit operation and effect satisfaction solutions.
- Develop realistic and accurate district forecasts; monitor development of realistic and accurate unit forecasts; ensure that each unit's financial performance meets the Company and client forecasts.
- Ensure consistent and equitable administration of human resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus; audit performance appraisals and associates files; monitor Diversity action plans.
- Recruit for management positions; identify district training requirements; develop and coach management associates to meet staffing and succession planning needs, as well as to ensure optimum utilization of district associates.
- Provide direction and support to Food Service Managers, for catering and restaurant sales from multiple avenues, to maximize client and customer satisfaction.
- Ensure a great culinary focused offer in the units.
- Post-secondary education plus at least five years of related food service management experience in a business/corporate dining setting and retail environment.
- Food safe certified.
- Proven financial management skills including ability to control product and labour costs.
- Strong motivator, mentor and leader.
- Very detail-oriented individual and a strong team player.
- Superior client relationship skills.
- Excellent communication skills (written and verbal).
- Can accommodate a flexible work schedule
- Knowledgeable in Microsoft Office.
