JOB SUMMARY
Position: Assistant Food & Beverage Outlets Manager
Company: Banff Jasper Collection by Pursuit
Job Location: Banff, AB
Job type: Full-time
WORK PERFORMED
- The Assistant Outlets Manager, Northern Lights (NL) & Castle Mountain Coffee Company (CMCC) will build NL and CMCC to a clean and family friendly restaurant
- Improving the execution and level of daily tasks (buffet service & execution, cleaning of tables, bussing and restocking of shelves)
- Achieve revenue and profitability targets
- Manage inventory
- Ensure effective reporting to Food and Beverage Manager and communication to greater team
- Build a high functioning and positive team
- Continuous improvement of guest and employee experiences, create the “WOW” experience
- Develop consistency within NL & CMCC offerings
- Follow and improve standards based on guest needs and wants
- Daily inspections on cleanliness and organization
- Attention to detail: train the team to see NL & CMCC from a guest’s perspective
- On the spot guest service resolution
- Create proper service standards, procedures, key notes when speaking to guests, clearing tables and moving through the buffet line within the outlets
- Demonstrate positive body posture and language
- Ensure food quality is following the guidelines set out by Food and Beverage Manager & Executive Chef
- Daily reports on promos, unsatisfied guests and feedback
- Work as one unit with the Back of House – one team, one food and beverage department
- Help support all areas within the Gondola – keeping in mind ‘one guest – one experience’
QUALIFICATIONS
- 5+ years of experience in the food and beverage industry
- Diploma/ Degree within Hospitality focusing in Food and Beverage is an asset
- Experience building relationships and working on teams across all levels of an organization
- Experience with opening a new concept and restaurant ability to take ownership and drive results
- Proven track record in maintaining a high level of standards within the organization on and off the floor
- Effective communicator and able to implement and uphold service standards
- Understanding of financial statements, and forecasting with an ability to control expenses
- Driven to fostering a team building environment and creating positive guest experience
- An eye for detail and quality Shows leadership in a positive, calm, consistent & focused manner
- To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
