JOB SUMMARY
Position: Food & Beverage Service Manager
Company: Grand Villa Casino
Job Location: Burnaby, BC
Job Type: Full-time
WORK PERFORMED
- Maintains and demonstrates expert knowledge of upcoming events, products, and promotions.
- Ensures profitability of steakhouse operations by achieving financial and performance goals.
- Supervises the shift operation, including all employee and guest related functions.
- Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
- Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
- Manages team efficiencies as it pertains to the operations needs.
- Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting.
- Maintains compliance with policies and procedures.
- Responsible for cash management activities.
- Enforces Serving It Right and company policies on guests consumption of alcohol.
QUALIFICATIONS
- Three years of supervisory experience in a high-volume, full-service fine dining restaurant or 4-star hotel and/or equivalent combination of education and experience.
- World Host/Super Host certificate or similar customer service programs.
- WHMIS training preferred.
- Wine knowledge or experience as a Wine Steward an asset.
- Excellent communication skills ? both speaking and written.
- Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, and presentation software.
- Experience with Point of Sale system.
- Excellent problem-solving skills.
- Goal driven and organized.
- High level of customer service skills, ability to communicate with guests to ensure satisfaction.
- Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.
To Apply - Follow the link to the company website for further information.
