JOB SUMMARY
Position: Masa’s Assistant Manager, Food & Beverage
Company: Sun Peaks Grand Hotel
Job Location: Sun Peaks, BC
Job type: Full-time, PermanentWORK PERFORMED
- Assist the Manager in running smooth food & beverage operations and ensure established SPR Standards of Service are executed in a professional and consistent manner
- Notes opportunities to improve processes and remove barriers that weaken the guest experience
- Conducts monthly inventories and provides feedback to the manager to maintain expenses
- Interacts with guests throughout the duration of their dining experience with a focus on delivering an elevated experience, resolves any challenges that arise from the table
- Acts as an ambassador of the Hotel & Sun Peaks with the ability to promote internal and external events
- Solicits feedback from the F&B team and guests to identify ongoing improvement opportunities
- Conducts regular departmental training of Bartenders, Servers, and Jr Servers on F&B operations
- Manages the F&B team, finding coaching opportunities throughout each day, ensuring continued growth and development for all team members, documenting appropriately
- Receives feedback from the F&B Supervisors regarding Bartenders, Servers, and Jr Servers and opportunities for growth or performance management needs
- Conducts employee performance reviews and suggests team member advancement opportunities when aptitude & engagement present in entry-level positions
- Ensures team members have current knowledge of menu offerings and pricing
- Encourages and builds mutual trust, respect and cooperation among Front of House and Back of House team members, ensuring team members are treated fairly and equitably
- Assists in emergencies, making prompt decisions in the best interest of the guest and the Hotel
QUALIFICATIONS
- 2-year minimum F&B experience, coupled with some progressive supervisory experience within a hotel setting
- Serving it Right certification
- Dedicated to working within a dynamic team that focuses on collaboration and guest experience
- Excellent food, spirit, and wine knowledge
- Proficiency with computer systems required, such as Micros POS, RTP
- Professional demeanour with a passion for exceptional guest service and the ability to anticipate guest needs
- Ability to motivate and support a team in a multi-tasked environment
- Effective communication skills, both written and verbal, as well as excellent problem-solving abilities
- Excellent organization, attention to detail and time management skills with the ability to multi-task
- Leadership skills with the ability to coach, redirect and motivate team members in a fast-paced environment
- Ability to lift, carry, or push up to 50lbs
