Food Service Manager - West Kelowna, BC

JOB SUMMARY

Position: Food Service Manager - Theatre
Company: Landmark Cinemas
Job Location: West Kelowna, BC
Job Type: Full-time

Work Performed:

• Collaborate with the Management team to effectively manage operations of the theatre (Including: labour cost, cost of sales, revenue control, speed of service, Guest satisfaction, equipment and procedure training, safety of Guests and Cast, and film & product quality)
• With a focus on food service, the Theatre Manager (Food Service) is responsible to manage day-to-day operations of the department with respect to; revenue generation, effective scheduling & labour management, equipment maintenance & repair costs, speed of service, Guest satisfaction, superior quality & preparation standards, food safety, cash management, and food service accounting
• Execute all food service programs at theatre-level including; training and coaching of frontline cast, as well as, providing management peer guidance and direction with respect to execution
• Create engaging Cast incentives to promote a variety of sales initiatives
• Accountable for inventory management which includes, but is not limited to, ordering & maintaining appropriate stock levels for business volume, maintaining control over expenditures, and minimizing shrink/waste within food service operations
• Communicate on an ongoing basis with Management teams, including the General Manager and In-Theatre Sales Department, by attending all scheduled meetings and by use of the communication tools provided
• Engage with Guests and make them feel special - helping to enrich people's lives through the power of movies
• Be available and visible to Cast and Guests; observe and assist with any potential issues
• Provide consistent performance feedback to all levels of Cast and address performance issues in a timely manner using effective performance management tools
• Work safely and ensure all levels of Cast are made aware of and follow work safe practices
• Ownership and accountability of budgets, targets, and results

Qualifications:

• Minimum 3 years related experience (Movie Theatre, QSR or convenience store, retail environment, etc.) in a leadership role
• Completion of a post-secondary school program with a focus on business acumen, hospitality, entertainment, and food service management is considered to be an asset
• Proven track record in managing/leading food service business
• Understanding/knowledge of food production, food safety, merchandising, food service sales, revenue, and inventory control procedures
• Prior experience with projection or audio-visual equipment is considered to be an asset
• Proficiency with food production, revenue control procedures, and related systems is considered to be an asset
• An ability to set actionable goals, takes initiative to deliver, and shows persistence in problem-solving while keeping others focused on results
• Commitment to excellence in Guest service with proven ability to maintain a significant attention-to-detail
• Excellent written, verbal, and listening communication skills and proficiency with the Microsoft Office Suite

To Apply - Follow the link to the company website for further information.