JOB SUMMARY
Position: Assistant Director, Service Operations
Company: Sodexo Canada
Job Location: Vancouver, BC
Company: Sodexo Canada
Job Location: Vancouver, BC
Job type: Full-time
WORK PERFORMED
- Make proactive suggestions for improvement, recommend, and develop programs to positively impact customer satisfaction and operational excellence for all areas of operation.
- Monitor the department's on-going performance through analysis of customer satisfaction and financials; Identify growth opportunities to achieve operational excellence.
- Maintain positive, on-going communication with Director of F&B and fellow department managers; promptly correct guest service issues and/or feedback or issues regarding inventory, equipment, or facilities in a timely fashion. Support Director of F&B in planning and executing all operations activities against forecasted daily business volume.
- Communicate and promote Sodexo Live!'s culture and values; Provide hands-on leadership and direction to department staff; Serve as a leadership role model and create an exceptional employment experience for Sodexo Live!'s staff.
- Focus on employee experiences, fostering teamwork, building strong team relationships, and sharing information to build awareness and team engagement.
- Contribute to the goal of making Sodexo Live! #1 in Event Hospitality and the #1 Employer of Choice by creating an environment where exceptional service and quality, well-executed dining experiences are delivered to each guest, supporting Sodexo Live!'s goal of 100% customer satisfaction.
QUALIFICATIONS
- Bachelor's degree or Diploma level education combined with relevant work experience to support on-the-job effectiveness.
- Minimum 5 years of Food and Beverage operations leadership experience, in a complex food service environment.
- Demonstrated financial acumen with strong background in P&L management; previous experience in developing operating budgets and established history of meeting or exceeding established financial objectives.
- Positive and professional attitude, with the ability to model our high standard of guest service in a fast-paced environment.
- Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish assigned tasks.
- Significant expertise in training and developing employees to a high standard of service and guest awareness.
- Proven ability to handle guest concerns and resolve on-floor operational concerns.
- Excellent verbal and written communication skills, as well as advanced interpersonal skills to work within a team environment concepts and to coach and motivate all levels of employees and management.
- Computer proficiency specifically in all Microsoft Suite software (Outlook, Word, Excel); EBMS experience an asset.
- Serving It Right Certification and Food Safe Certification required prior to commencing.
To Apply - Follow the link to the hiring company for further information.
