JOB SUMMARY
Job Location: Kananaskis Village, AB
Job type: Full-time
- Delivers excellence in everything they or their people present and convey; understands there is never a 2nd chance to make a great 1st impression
- Is visible in operations throughout the day, supporting execution/presentation of standards, guest experiences and revenue optimization
- Directs overarching training programs to deliver agreed upon operating and service standards through their front-line people
- Creates a work environment, value proposition and processes that attracts and retains employees in sufficient quality and quantity
- Provides direct reports with the resources, direction, coaching, feedback and goal setting required for their continuous development
- Does not allow shortfalls to operating standards to go unaddressed; supported by clearly communicated expectations and real time coaching
- Engages team members and works with stakeholders to deliver picture perfect first impressions in all public areas and back of house areas
- Has the technical job skills required to maintain and adjust cost control procedures to meet budgeted expectations
- Works collaboratively with Culinary to create a resort-wide F&B program that supports positioning by outlet and expected cost of sales
- Sets par levels and control procedures to make sure their employees have the product, tools and materials required to be successful
- Able to identify problems: gather information, develop alternatives, select optimal solution, implement, measure and evaluate outcomes
- Creates business plans and budgets for their area that support the overall market positioning and financial goals of the organization
- Reviews financial outcomes daily, weekly, monthly; making adjustments to optimize revenues and margins
- Assigned deliverables are executed in a manner that requires little or no follow up; both in terms of timeliness, scope and quality
- As an Executive Team member builds collaborative relationships, both internally and externally, that supports delivery of organizational KPIs
- Personal communication, interactions and behaviors (and those of their people) support all five of the organization's core values
- Post secondary degree or diploma
- Excellent verbal and written communication skills
- 3+ years senior management experience in hospitality
- Comfortable with technology and open to new learning
- Strong background in restaurants is required
- Proven track record in building and developing leader’s teams