Manager, Support Services, Food Operations (ERH) - Belcarra, BC

JOB SUMMARY

Position: Manager, Support Services, Food Operations (ERH)
Company: Fraser Health
Job Location: Belcarra, BC
Job Type: Full-time

Work Performed:

• Plans, develops, implements and evaluates short and long range goals and objectives and operational opportunities in support of the identified strategic directions of the department and organization as a whole including new builds and redevelopment of site/facilities with a patient/resident focused approach.
• Responsible for overseeing the sites operational and capital budgets, understanding and achieving the financial objectives, monitoring and regularly reporting on performance and recommending and implementing remedial strategies.
• Actively pursues improved quality of services by planning, implementing and verifying improvements in key processes. Identifies areas of improvement, provides technical advice and coordinates problem resolution.
• Manages service provider and in-house service performance utilizing Key Performance Indicators and other information, identifies variances and implements corrective action. Prepares and works with BISS leadership in preparation and validation of scope changes following established guidelines and processes.
• Participates in the regional planning process for the portfolio, consults and negotiates with internal user departments and external stakeholders as required to facilitate consensus, and to ensure a fully integrated, high quality, and cost effective service is provided.
• Working with the Regional Director/Regional Manager, Food Operations, and the Food Services Leadership Team, implements initiatives to enhance food service standardization, quality, productivity and innovative service delivery.
• Partners with the Manager, Dietitian Services to foster a cohesive relationship with clinical services to ensure department and clinical operations priorities are effectively managed within a patient/resident centred model of care.
• Works with/liaises colleagues of the BISS teams to expand and promote initiatives throughout Lower Mainland organizations.
• Develops and maintains a general knowledge of pertinent service provider contracts, particularly of service performance requirements.
• Provides leadership and support to all members of the team and motivates them towards the attainment of the departmental goals; recommends changes to organizational structures to reflect evolving needs and is responsible to ensure and support an on-going system for measuring performance.
• Promotes and facilitates excellence in communication in keeping with customer service philosophy and good business practices.
• Responds to and resolves service related problems within the portfolio and seeks guidance from Subject Matter Expert colleagues as needed for other non-food services and retail services.
• Initiatives being lead will comply with BISS project management processes with an emphasis on timely completion to the schedule commitment.
• Responsible for the application of various collective agreements at their site/facilities; facilitates problem solving and decision making pertaining to various labour relations workplace issues; and works collaboratively with Human Resources staff accessing their advice and support as appropriate.
• Participates on various committees, teams and task groups; as requested representing the Lower Mainland committees at the local, regional and/or provincial level.
• Ensures that the Regional Director and other executive management as appropriate are informed of and aware of significant events and/or activities at other sites/facilities.
• Supports the Manager, Dietitian Services in providing direction to students; as appropriate, collaborates with UBC Dietetic Program Coordinators and Dietitian Services (Food Operations) to develop and modify the food service/administration program to support the 5th Year Dietetic Student Program.
• Performs other related duties as assigned.

Qualifications:

• Baccalaureate in Food Services Nutrition Management from an accredited university and/or 
• Current registration with the College of Dietitians of British Columbia or 
• Canadian Society of Nutrition Management (CSNM), supplemented by
• A minimum five (5) years' recent, related working experience in a food operations management role in a health facility or an equivalent combination of education, training and experience.

To Apply - Follow the link to the hiring company for further information.

Support Service Manager - Richmond

JOB SUMMARY

Position: Support Service Manager
Company: WestCana Services
Job Location: Richmond, BC

Job No: (WC1106)

Job type: Full-time

WORK PERFORMED

• Supervisory duties include but are not limited to:
• recruiting, training and developing staff;
• assigning and monitoring work;
• holding monthly Team Member meetings;
• evaluating Team Member performance;
• ensuring a healthy and safe work environment; resolving conflicts;
• taking appropriate disciplinary action in consultation with the Director of Culinary Services and Human Resources.
• Participates in menu creation
• Prepares and/or monitors the preparation of daily and special event menu plans, following all dietary orders/modifications.
• Prepares inventory, month end report, weekly receivers’ reports and audits, with action plans to remedy any audits not meeting standards.
• Purchase and store inventory, monitoring operating expenditures, and adhere to WestCana inventory control systems to maximize savings and minimize waste.
• Ensuring all phases of food preparation and service meets or exceeds health and safety requirements
• i.e. Community Care Facility Act, WHMIS, WCB, provincial safety standards, etc.
• Ensure Food Safety and Quality, observational & any other necessary audits are completed as required.
• Attend meetings and participate on various committees as required.
• Manages safety of team members; safety concerns reported, investigations, documentation, as well as Employee Incidents/Injuries.
• Provide regular training / in-services to your workers, and measure the effectiveness of the training
• Ensures adequate first aid equipment, supplies, and trained attendants are on site to handle injuries.
• Ensures adherence to Infection Control Practices and provides education to Staff as required for Outbreak and basic infection control practices.
• Actively supports any workers that are on a GRTW program.

QUALIFICATIONS

• Current qualifications as a Red Seal Chef with experience in a volume food preparation, preferably within a health care environment.
• Maintains Valid Foodsafe Level 1 and 2 Certification.
• Must have a working knowledge of HACCP.
• Holds and Maintains Valid certification in WHMIS.
• A negative TB test or chest x-ray within the last six months or ability to pass TB clearance documents.
• Clear Criminal Record Check, including vulnerable sector, through the Ministry of Justice upon hire and every 5 years thereafter.

 
To Apply - Follow the link to the hiring company for further information.

Director, Culinary and Beverage - Vancouver

JOB SUMMARY

Position: Director, Culinary and Beverage
Company: Accor HQ
Job Location: Vancouver, BC

Job Type: Full-time

WORK PERFORMED

• Inspire and drive innovative experiences and activations, menus development and concepts; creating a destination of choice for both Hotel and external guests
• Lead and manage the day to day operations of the Food & Beverage division ensuring all service standards are followed
• Lead and support all Food & Beverage departments in the achievement of their financial and operational targets
• Prepare annual budgets and administer in a fiscally responsible manner
• Implement effective control of food, beverage, labour and operating expenses throughout the Food & Beverage division
• Assist in the preparation of the annual strategic plan and achievement of the goals and targets therein
• Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profits
• Oversee the selection, training and development of all Colleagues to ensure timely recruitment and career growth
• Promote and ensure health & safety at all times utilizing the ServSafe and EcoSure programs in line with Vancouver Coastal Health regulations
• Meet daily with the Food & Beverage leadership team to communicate and address operational challenges and successes
• Lead Food & Beverage Revenue Management meetings and strategy
• Facilitate weekly meetings with the Director of Marketing and Public Relations, promoting the Food & Beverage direction and activations
• Control all Food & Beverage purchases and inventories while maintaining Food & Beverage cost targets within budgeted guidelines
• Other duties as assigned

QUALIFICATIONS

• Minimum 10 years' experience within various areas of the culinary field including a tenure as an Executive Chef in a property of significant size and complexity including a mix of restaurant and Banquet experience
• Proven strong leadership with specific strengths in quality production and innovative style
• Proven ability to achieve fiscal targets through implementation of inventory control logistics
• Foodsafe certification required
• Proven ability in attaining targets in all key measurements (Colleague, Guest, Financials, Brand, and Health & Safety)
• Computer literate in Microsoft Windows applications required
• University/College degree in a related discipline
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work a flexible schedule that meets business demands, including mornings, evenings, weekends, overtime shifts, and holidays

To Apply - Follow the link to the company website for further information.

Food Service Supervisor - Delta, BC

JOB SUMMARY

Position: Food Service Supervisor
Company: Fraser Health
Job Location: Delta Hospital, Delta, BC
Job Type: Casual

Work Performed:

• Supervises designated staff by scheduling and coordinating work assignments, evaluating employee performance in conjunction with the Manager and determining related orientation and training requirements.
• Supervises and checks food service tray line to ensure that established standards of food appearance, quality and portion control are met; oversees the preparation, portioning and serving of meals including the loading and distribution of meals to designated FH sites.
• Maintains and updates tray tickets through manual changes and computer input; assists in the printing and highlighting of meal runs, tray tickets and bursting of the tray tickets.
• Calls in relief staff according to departmental guidelines and collective agreement provisions; accepts calls from staff regarding illness or absences from work; receives vacation and leave requests and forwards to the Manager for approval.
• Following established procedures, maintains inventory levels of paper, chemical supplies, dish towels, rags, china and silverware; orders and maintains inventory of food supplies and nutritional supplements.
• Participates in the departmental Quality Assurance Program through activities such as the completion of tray audits, sanitation and safety audits, temperature records and plate waste audits; discusses audit results with the Manager and assigns duties pursuant to findings, as directed.
• Ensures compliance with safety and sanitation standards by performing duties such as checking equipment to ensure that it is in working condition; checks and ensures work areas are sanitary and food is stored at the correct temperature; ensures safety practices and procedures within the Department are followed as per established guidelines and applicable regulations.
• Monitors and identifies the needs for change in job routines for positions reporting to the Food Service Supervisor; provides input through meetings and discussions regarding the development and updating of job descriptions to areas of responsibility.
• Maintains and updates computerized records such as the Master Staffing Schedule and records such as those for sick leave, statutory holiday, vacation and leaves of absences.
• Records in the Maintenance Log Book all routine maintenance requirements and following established procedures; arranges for emergent maintenance requirements and advises regarding maintenance work required and on completion.
• Assists in the attendance maintenance program through such activities as involvement in interviews with staff and completion of documentation and record keeping.
• Provides input through meetings and discussions into the update and development of policies and procedures.
• Performs other related duties as assigned.

Qualifications:

• Graduation from a recognized two year program in Food Service Supervision, plus one (1) year recent, related experience or an equivalent combination of education, training and experience.
• Current Food Safe Level II certificate.

To Apply - Follow the link to the company website for further information.

Food Service Manager - Nanaimo

JOB SUMMARY

Position: Food Service Manager
Company: Landmark Cinemas
Job Location: Nanaimo, BC
Job Type: Full-time

Work Performed:

• Collaborate with the Management team to effectively manage operations of the theatre (Including: labour cost, cost of sales, revenue control, speed of service, Guest satisfaction, equipment and procedure training, safety of Guests and Cast, and film & product quality)
• With a focus on food service, the In-Theatre Sales Manager is responsible to manage day-to-day operations of the department with respect to; revenue generation, effective scheduling & labour management, equipment maintenance & repair costs, speed of service, Guest satisfaction, superior quality & preparation standards, food safety, cash management, and food service accounting
• Execute all food service programs at theatre-level including; training and coaching of frontline cast, as well as, providing management peer guidance and direction with respect to execution
• Create engaging Cast incentives to promote a variety of sales initiatives
• Accountable for inventory management which includes, but is not limited to, ordering & maintaining appropriate stock levels for business volume, maintaining control over expenditures, and minimizing shrink/waste within food service operations
• Communicate on an ongoing basis with Management teams, including the General Manager and Regional In-Theatre Sales Manager, by attending all scheduled meetings and by use of the communication tools provided
• Engage with Guests and make them feel special - helping to enrich people's lives through the power of movies
• Be available and visible to Cast and Guests; observe and assist with any potential issues
• Provide consistent performance feedback to all levels of Cast and address performance issues in a timely manner using effective performance management tools
• Work safely and ensure all levels of Cast are made aware of and follow work safe practices
• Ownership and accountability of budgets, targets, and results

Qualifications:

• Minimum 3 years related experience (Movie Theatre, QSR or convenience store, retail environment, etc.) in a leadership role
• Completion of a post-secondary school program with a focus on business acumen, hospitality, entertainment, and food service management is considered to be an asset
• Proven track record in managing/leading food service business
• Understanding/knowledge of food production, food safety, merchandising, food service sales, revenue, and inventory control procedures
• Prior experience with projection or audio-visual equipment is considered to be an asset
• Proficiency with food production, revenue control procedures, and related systems is considered to be an asset
• An ability to set actionable goals, takes initiative to deliver, and shows persistence in problem-solving while keeping others focused on results
• Commitment to excellence in Guest service with proven ability to maintain a significant attention-to-detail
• Excellent written, verbal, and listening communication skills and proficiency with the Microsoft Office Suite

To Apply - Follow the link to the hiring company for further information.

Food Services Manager - Mission, BC

                                                                 

JOB SUMMARY

Position: Food Services Manager
Company: Chartwell Retirement Residences
Job Location: Cedarbrooke Retirement Residence - Mission, BC
Type: Full-Time
Job Reference: 11192-15-134993

WORK PERFORMED

• Prepares or monitors the preparation of service daily and special event menu plans to ensure individual dietary needs are met;
• Develops and maintains effective relationships with residents and their families in order to determine individual needs, resolve issues or concerns, and evaluate resident satisfaction;
• Ensures that the meals and services provided meet or exceed residents’ and Chartwell’s expectations;
• Provides residents with a safe and comfortable environment;
• Leads and manages food services staff to achieve department goals;
• Participates as a member of the work team and provides support to the other members of the team;
• Recruits and organizes staff orientation and in-service training programs;
• Schedules and assigns work, monitors and evaluates staff performance;
• Forecasts, monitors and approves expenditures from the food services budget;
• Maximizes purchasing power while maintaining or exceeding residence quality and service standards and provincial and legal requirements;
• Develops and implements inventory control systems to maximize saving and minimize waste;
• Liaises with municipal and provincial agencies concerning health and safety issues;
• Voluntarily participates as a member of professional associations such as Canadian Culinary Federation, Canadian Food Service Supervisors Association;
• Chairs the Food Committee or Food Advisory Committee;
• Consults with the Dietitian/Director of Food and Beverage as required, to determine appropriate dietary needs for menu planning purposes;
• Ensures compliance to food safety, sanitation and overall workplace safety standards;
• Performs other relate duties as required.

QUALIFICATIONS

• Minimum of two years supervisory experience in a volume food preparation environment in a retirement/LTC residence, the healthcare or hospitality industry;
• Successful and minimum completion of a post-secondary diploma in Food and Beverage Management from a recognized institution;
• Current qualification as a chef and in possession of a Food Service Supervisors certificate;
• Minimum of one year experience in front of house and customer service;
• Prior labour relations experience preferred;
• Excellent communication skills (both written and verbal);
• Effective interpersonal and conflict resolution skills;
• Good organizational and time management skills with the ability to multi-task;
• Customer service oriented;
• Must have working knowledge of special diets.

To Apply - Follow the link to the hiring company for further information.

Director of Culinary Services - Victoria

JOB SUMMARY

Position: Director of Culinary Services

Company: Revera Inc.
Job Location: Victoria, BC
Job type: Full- time

Job ID: R10434

WORK PERFORMED

• Ensuring Resident & Employee Safety
• Engaging with residents and employees to consistently achieve high results through the survey process
• Hiring & training a team of superstar culinary and serving experts!
• Living our values and ensuring others on your team do to
• Maintaining Food & Labour costs
• Collaborate - Work with the Executive Director, National Culinary Manager and residents to implement the culinary vision and program objectives.
• Manage - Effectively manage a team of people, department financials and resident satisfaction.
• Roll-up your sleeves - Take a hands-on approach to leading, mentoring, and filling in as required to support both the culinary and dining staff.
• Comply - Maintaining food quality in compliance with regulations company policies and culinary standards.
• Cultivate - Build and maintain strong relationships with the community residents, employees, and managers along with the regional support team and vendor partners.
• Create - Elevate and deliver "Best In Class" dining experience using your creative culinary expertise.

QUALIFICATIONS

• Community College Food Services Supervisor Course or Equivalent
• Valid Food Safety/Food Handler's Certification
• Red Seal & Smart Serve Certification
• Passion for Customer Service and Resident Interaction
• Better than average computer skills
• Union Management Experience
• Values of Respect, Integrity, Compassion & Excellence
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one

 
To Apply - Follow the link to the company website for further information.

Food Service Manager - Kamloops

JOB SUMMARY

Position: Food Service Manager
Company: SimpeQ Care Inc
Job Location: Pine Grove Care Centre - Kamloops, BC
Type: Part-time, Permanent
Job Salary: $28.65–$35.00 an hour

WORK PERFORMED

• Help the team to promote and maintain an atmosphere or harmony and a peaceful home like environment.
• Culinary certificate from recognized Institution preferred
• Knowledge of Hazard Analysis Control Points principles (HACCP).
• Food Service Nutrition Manager designation.
• Commitment to continuous education.
• Maintenance and upgrading of immunizations.
• Commitment to provide the highest quality of service.
• Comply with all employment requirements as detailed in the Simpe Q hiring package and Licensing guidelines
• Conducts regular meetings with staff to inform educate or discuss changes, or updating of procedures and standards.
• Maintains budget and monitors expenditures for assigned areas.
• Supervises inventory for food requirements. Monitors supplies and resolves discrepancies with suppliers.
• Reviews, evaluates, and implements policies in coordination with the views and wishes of ICC.
• Expectation of knowledge and the daily practice ICC and Simpe Q policies and procedures related to position.
• Complete audits in accordance with Licensing requirements.
• Supervises work assignments and evaluating performance.
• Ensures safety practices and procedures are adhered to.
• Knowledge of therapeutic diets.
• Ensures resident and personal safety.
• Oversees and updates standards and procedures for assigned area.
• Participates in the orientation, training and continuing education of staff.
• Conducts regular meetings with staff to inform educate or discuss changes, or updating of procedures and standards.
• Maintains budget and monitors expenditures for assigned areas.
• Ensures consistent staffing levels.
• Completes probationary and annual performance appraisals.
• Responsible for quality assurance activities such as ensuring correct food safe temperatures are hot/cold and holding service.
• Requisitions maintenance and/or housekeeping or laundry repairs are addressed by maintenance department.
• Consults with clinical dietitian for diet modifications and changes resident food preferences as required. Supervises inventory for food requirements. Monitors supplies and resolves discrepancies with suppliers.
• Evaluates resident meal services including tray service and dining rooms to ensure established standards of quality and quantity are maintained and oversees the preparation, portioning and/or serving of meals.
• Plans and develops recipes according to nutritional and therapeutic diet needs of the facility and estimates food requirements.
• Processes diet orders as required by making appropriate menu substitutions for standard, texture modified and therapeutic diets. Advises food service employees and dietitian as required.
• Attends meetings as requested: discusses appropriate action with dietitian and relays outcomes to staff.
• Oversees the ordering all products related to Dietary, Laundry, and Housekeeping Chemicals, Paper Products, Linens etc.
• Performs other related duties as assigned by COO/ Directors.

QUALIFICATIONS

• CSNM certification
• Satisfactory present and continuous medical screening in compliance with the Province’s immunization and tuberculosis control program
• Perform all duties in a manner in which client safety is the focus.
• Report any unsafe activities that may cause harm or injury to a client.
• Educate other co-workers/colleagues on the proper safety techniques when there is a possibility of endangering a client.
• Observe and correct any unsafe behavior demonstrated by the client.

To Apply - Follow the link to the hiring company for further information.

Food Services Manager - Coquitlam

JOB SUMMARY

Position: Food Services Manager

Company: Revera
Job Location: Parkwood Manor - Coquitlam, BC

Job type: Full- time

Job ID: R10585

WORK PERFORMED

• Ensuring Resident & Employee Safety
• Engaging with residents and employees to consistently achieve high results through the survey process
• Hiring & training a team of superstar culinary and serving experts!
• Living our values and ensuring others on your team do to
• Maintaining Food & Labour costs
• Collaborate - Work with the Executive Director, National Culinary Manager and residents to implement the culinary vision and program objectives.
• Manage - Effectively manage a team of people, department financials and resident satisfaction.
• Roll-up your sleeves - Take a hands-on approach to leading, mentoring, and filling in as required to support both the culinary and dining staff.
• Comply - Maintaining food quality in compliance with regulations company policies and culinary standards.
• Cultivate - Build and maintain strong relationships with the community residents, employees, and managers along with the regional support team and vendor partners.
• Create - Elevate and deliver "Best In Class" dining experience using your creative culinary expertise.

QUALIFICATIONS

• Community College Food Services Supervisor Course or Equivalent
  - Valid Food Safety/Food Handler's Certification
  - Red Seal & Smart Serve Certification recommended
  - Passion for Customer Service and Resident Interaction
  - Better than average computer skills
  - Union Management Experience
  - Values of Respect, Integrity, Compassion & Excellence
  - Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one 

To Apply - Follow the link to the company website for further information. 

Health Care Food Service Supervisor - Vancouver

                                                                                                                               JOB SUMMARY 

Position: Health Care Food Service Supervisor

Company: Vancouver Coastal Health

Job Location: Vancouver, BC

Full/Part Time: Part-time, Temporary

Salary:$28.65 an hour

Job Reference: 171909-cme

WORK PERFORMED 

• Ensure diet orders are compliant and meet the provisions for nutritional care as determined by Clinical Nutrition for inpatients and outpatients using the nutrition software program.
• Be the liaison between Clinical Nutrition and Food Services, visit patients to obtain diet related information regarding nutritional and therapeutic diet needs, and in consultation with the Clinical Dietitian as required;
• identify patient/resident food preference/food tolerance/food acceptance;
• chart activities in patient/resident medical record such as meal intake, diet and diet-related information;
• input and/or updates patient/resident diet and diet-related information into a computerized system.
• Oversee the daily food service in assigned areas including supervising designated staff, maintaining and updating manual and computerized records such as the staffing schedule, performing related administrative duties and maintaining food standards by participating in quality assurance activities.
• Promote and maintain excellent customer relations and effective on-going communication with all levels of staff.

QUALIFICATIONS

• Graduation from a recognized two-year program in Food Service Supervision plus one year’s recent, related experience or an equivalent combination of education, training, and experience.
• Food Safe Certificate 1.

To Apply - Follow the link to the company website for more details.