Support Services/Food and Beverage Manager - Summerland, BC

JOB SUMMARY

Position: Support Services/Food and Beverage Manager
Company: Summerland Seniors Village - Retirement Concepts
Job Location: Summerland, BC
Job type: Full-time, Permanent

Job salary: $60,000 - $70,000 a year

WORK PERFORMED

• Engage and mobilize your team to achieve the purpose, goals, objective and key results of the organization.
• Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the WCSHM/organizational culture and purpose,
• Model the values and leadership behaviours of WCSHM/organization and inspire other to do the same.
• Participates in the development of and ensures compliance with Corporate and site specific standard operating policies, procedures and other operational foundations required in the provision of Food Services, housekeeping and laundry services.
• Participates in the management of assigned budgets.
• Participates in the development of operational plans and goals for each department consistent with the facility / organization’s mission and strategic plan.
• Gathers and tracks performance indicators and other surveys accurately; analyze and report to the management team as required.
• Develops action plans in consultation with General Manager, Corporate Hospitality Support Services Manager and other corporate resources.
• Performs and /or delegates ordering, receiving and related procurement tasks ensuring compliant application of procedures and policies.
• Establishes and maintains inventory supply levels utilizing methods that minimize spoilage, loss and waste.
• Hires, disciplines, recommends and / or participates in the termination of staff according to established HR policies and procedures.
• Coordinates Support Services orientation for new employees utilizing established programs and checklists
• Coordinates Food Services, HSPK and LNDY related in-services and annual educational opportunities for staff.
• Evaluates staff work performance & recommends strategies for improvements as necessary.
• Plans and delivers seasonal menus that are compliant with all related regulations, fit the residents nutritional and therapeutic needs, and meets the facility and resident’s expectations.
• Develops and / or adjusts standardized recipes to ensure consistent high quality production outcomes including quality, nutritional & texture requirements, quantity, portion sizes, and resident satisfaction.
• Plans, directs and supervises the preparation and service of high quality food utilizing standardized operating procedures, industry standards, and related internal and external policies.
• Coordinates regular department meetings and participates in facility based meetings such as site leadership, OH & S, and others as required.
• Works with other facility departments in the planning & delivery of special events / meals and programs as required.
• Plans, directs and implements contingency plans in response to emergencies and / or challenges to or interruptions in services.
• Understands and participates in quality improvement.
• Participates in patient/ resident safety at community level.
• Required to work positively and collaboratively with all team members and supervisors.
• Perform all other duties as required.

QUALIFICATIONS

• Graduation from a recognized program in Nutrition and Food Services Management
• Member in good standing or eligibility for membership in the Canadian Society of Nutrition Management and/or Registered Dietician mandatory
• Food Safe Level 1 mandatory; Level 2 an asset
• A minimum of two years Support Services (Food Services / HSPK & LNDY) supervisory experience in a geriatric residential setting including direct experience managing staff.
• Experience managing unionized staff an asset.
• Current Serving It Right Certification mandatory.
• All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.

 To Apply - Follow the link to the hiring company for further information. 

Regional Manager, Food Services - Vancouver, BC

                                                                                                                  

JOB SUMMARY 

Position: Regional Manager, Food Services

Company: Vancouver Coastal Health

Job Location: Vancouver General Hospital, Vancouver, BC

Full/Part Time: Regular Full-time

Salary range: $52.61 - $75.62 / Hr

Job Reference: 2023-111374

WORK PERFORMED 

• Be responsible and accountable for all aspects of the planning, organizing and directing management and staff and activities of food operations for Vancouver General Hospital that may include facilities of Vancouver Coastal Health, Providence Health Care, Provincial Health Service Authority, and Fraser Health (reference as Lower Mainland Business Initiatives and Support Services (BISS)).
• Be responsible for monitoring the performance of contracted support services and customer service management.
• Lead health authority and provincial food policy committees and working groups as required.
• Be responsible for leading and developing food service functional program plans for new builds and redevelopments (within the health authority’s template and framework approach) for Vancouver General Hospital. 
• Be responsible for building and maintaining exceptional customer and operational service provider relations that deliver consistent performance to commonly required standards.
• Anticipate major changes at their designated site/facilities that impact services, and plan and implement mitigating strategies.
• Participate in a respectful and productive manner, provide and accept thoughtful counsel and advice, and fully support decisions made by this team.

QUALIFICATIONS

• Baccalaureate in Dietetics or Nutritional Science from an accredited university and current registration with the College of Dietitians of British Columbia.
• Minimum seven (7) years’ recent, related working experience in a food operations management role in a health facility or an equivalent combination of education, training and experience.

To Apply - Follow the link to the company website for more details. 

Operations Manager - Richmond, BC

JOB SUMMARY

Position: Operations Manager

Company: Compass Group
Job Location: Richmond, BC

Job type: Full-time

Job salary: $62,000 a year

WORK PERFORMED

• Lead a team of Managers, Supervisors and Associates; motivate, coach and develop direct reports and front-line staff while considering changing priorities.
• Manage all aspects of food services and operations including budgeting, financial management, and weekly analysis, in addition to maintaining both client and Compass standards to ensure a safe environment for all Guests and Associates.
• Drive revenues and minimize expenses to achieve optimal profits.
• Ensure quality control procedures are monitored and maintained, and established operating practices are strictly followed.
• Successfully implement retail programs, marketing programs, and catering services, for popular QSR units and brands.
• Ensure customer satisfaction; resolve requests, complaints, and concerns
• Monitor units’ compliance with Quality Assurance and Health & Safety policies, and initiate corrective action as required

QUALIFICATIONS

• Minimum three years of Multi-Unit Retail Food Service/QSR management experience with branded concepts.
• Solid experience in fiscal management of multi-million dollar budgets, contracts and project costs.
• Awareness of innovative trends in retail food services.
• Excellent client relationship and verbal and written communication skills.
• Exceptional organizational skills with a strong attention to detail.
• Proficient in MS Word, Excel, PowerPoint and Outlook and demonstrate working knowledge of food service POS/IT systems.
• Available to work week days, evenings and weekends
• Post-secondary degree/diploma in Hospitality and/or Food Service Management, Hotel and Restaurant Management
• Advanced FST, Servsafe or equivalent food safety certification preferred.

 To Apply - Follow the link to the hiring company for further information.  

Manager of Support Services - Ladysmith, BC

JOB SUMMARY

Position: Manager of Support Services

Company: Compass Group
Job Location: Oyster Harbour Seniors Community, Ladysmith, BC

Job type: Full-time

Job salary: $70,000 a year

WORK PERFORMED

• Human Resource and Labour Relations management including complete administrative and personnel files, , hiring, training and discipline
• Managing the day to day operation to ensure all contractual service levels are met.
• Complete all financial reporting including payroll, period summaries and sales reports in a timely and accurate manner.
• Maintain appropriate budgetary and cost controls including inventory controls
• Customer service focus including: develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery; facilitating ongoing communication with all stakeholders in the site including administration, nursing, residents and their families.
• Implement, manage and maintain the Quality Assurance program as outlined by the company and the client, including weekly and monthly audits.
• Proven experience and ability to assist in menu management, food cost controls and production including monitoring and evaluating meals and service to ensure established standards are maintained for both quality and quantity of all meals and snacks is required.
• Implementation and control of a Food Safety Plan as well as HACCP, WHIMIS, and all Workplace regulations for a safe work place.

QUALIFICATIONS

• Minimum two years previous Food Services Management experience or equivalent supervisory role in a long term healthcare setting
• Membership in the Canadian Society of Nutrition Management (CSNM)
• Excellent verbal and written English language communication skills.
• Proficient with MS Office Applications, Word, Excel and Power Point

 To Apply - Send your Resume directly to Matt Bateman at: matt.bateman@compass-canada.com

Patient Food Services Supervisor - Red Deer, AB

JOB SUMMARY

Position: Patient Food Services Supervisor

Company: Alberta Health Services
Job Location: Red Deer, AB
Job type: Regular Part-time

Job salary range: $25.11 - $43.14 per hour

Reference: ALB00397343

Posting end date: Nov. 15, 2023

WORK PERFORMED

• Make a significant impact on patient-focused health care as a Nutrition and Food Service (NFS) Supervisor at the Red Deer Regional Hospital. 
• NFS is a provincial program that is committed to provide nutritious, healthy, high quality meal service to patients, staff, visitors and the community. 
• You will have the unique opportunity to lead the Nutrition & Food Services Team. 
• NFS Supervisors provide direction to front line workers and ensure patients and residents receive the meals required to promote good health. 
• As a key member of the NFS team, you are responsible for leading and mentoring staff, managing budgets, promoting safe work environments, implementing Alberta Health Services and NFS initiatives, and contributing to the delivery of high quality meals. 
• NFS Supervisors routinely interact with health care staff, patients and their families.
• Key competencies required for this role include: Ability to foster, build and maintain positive relationships with internal and external stakeholders to achieve organizational goals. 
• Effective communicator with strong organizational skills, customer focused orientation and commitment to provide a quality service. 
• Leadership skills, including demonstrated ability and comfort with decision making, coaching and teaching, and the ability to inspire and build confidence in staff. 
• Demonstrated ability to implement change and handle competing priorities with minimal supervision. 
• Strong interpersonal skills and exceptional verbal and written communications skills. 
• The Supervisor position is an introduction to the operations management stream and could lead to other opportunities within Food Services Management.

QUALIFICATIONS

• Completion of a post-secondary degree, diploma or certificate in a related field. Experience working with Microsoft Applications. Experience managing human, financial and physical resources.
• Minimum of three (3) years’ experience in a Food Services supervisory role. Experience in a hospital or a long term care setting. 
• Completion of safe food handling certificate. 
• Experience supervising a unionized workforce. Experience leading projects and organizational initiatives. 
• Experience with Change Management methodologies.
• Experience with the following computer programs: CBORD, Connect Care, Markview, E-People, iProcurement, and E-Source.

To Apply - Follow the link to the company website for further information.

Coordinator, Support Services - Terrace, BC

JOB SUMMARY

Position: Coordinator, Support Services 

Company: Northern Health

Job Location: Mills Memorial Hospital

Job type: Permanent, Part-time

Competition #: 05610416

Salary range: $65,884 to $82,355

 

Work Performed:

• The Coordinator, Support Services supervises and coordinates the day-to-day activities of Food Services and Housekeeping Services at designated sites and also oversees Laundry Services and Stores where applicable. 
• The incumbent implements policies and procedures, manages human resources, participates in cost control measures and maintains relevant records. 
• The position also completes special project work, as assigned. 
• The incumbent assumes responsibility for the departments in the areas of responsibility in the absence of the Manager of Support Services.

Qualifications:

• Bachelor’s degree in the Nutrition/Dietetics field with one (1) to three (3) years’ recent experience in a similar role in a healthcare organization or industry of moderate complexity, or an equivalent combination of education, training and experience.
• Member in good standing with the College of Dietitians of BC and Dietitians of Canada.
• OR
• Successful completion of a two (2) year Canadian Society of Nutrition Management (CSNM) accredited college program in food service and nutrition management;
• Courses in management and supervision;
• Three (3) to five (5) years recent, related experience in an acute care or long-term care facility;
• Or an equivalent combination of education, training and experience.
• Eligible for membership in the Canadian Society of Nutrition Management.
• Plus
• Certificate of proficiency in Laundry and/or Housekeeping.
• Food Safe Level 1 and 2.
• Experience with CBORD Food and Nutrition, or other diet software, an asset.
• Valid BC Driver’s License and access to reliable vehicle.

To Apply - Follow the link to the company website for further information.

Catering Manager - West Vancouver, BC

 JOB SUMMARY

Position: Catering Manager

Company: Capilano Golf and Country Club
Job Location: West Vancouver, BC
Job type: Permanent, Full-time

Job salary: $75,000 - $80,000 a year

WORK PERFORMED

•  Collaborate with members to understand their event requirements, preferences and budget.
• Create customized catering proposals and quotes.
• Coordinate and collaborate with all aspects of catering events including planning, handover, execution and follow up.
• Monitor event logistics, ensuring all equipment, décor and resources are in place.
• Bring creative ideas and concepts forth for all events with special attention to Club Functions.
• Playing an integral role in the development and implementation of employee orientation and training. Ensuring buy in and a solid understanding of the why behind the standards.
• Bespoke menu creation and maintenance with the Executive Chef and Food and Beverage Manager will be a cornerstone of the culinary experience and variety of offerings.
• Solid understanding of the financial side of the business including the creation of and adherence to operating budgets.
• Our member experience is paramount, should a challenge of feedback arise, it is to be immediately communicated to the Director of Operations, addressed and followed up on to ensure satisfaction.
• Communication is the cornerstone of any successful team, ensuring department goals are communicated, understood, and met by team members.
• Maintaining excellent employee experience, providing supporting feedback.
• Excellent time management is crucial, with a keen sense of planning ahead to achieve outstanding member experiences and maintain a strong foundation in service standards.
• On floor execution as needed.

QUALIFICATIONS

• Minimum 5 years restaurant/club/hotel Catering experience.
• Comprehensive knowledge of fine food, wine and service.
• International Wine Education Guild (IWEG) or the Wine & Spirit Education Trust (WSET) level wine courses an asset.
• Proficiency with MS Office (Outlook, Word, Excel) and Point-of-Sale software (Jonas).
• Previous private club experience an asset.
• Post-secondary degree, diploma or certificate in related field an asset.
• Multi-unit /event management experience an asset.

 To Apply - Submit your Resume to Michelle Mousseau, Director of Clubhouse Operations michellem@capilanogolf.com 

Catering Supervisor - Richmond, BC

JOB SUMMARY

Position: Catering Supervisor

Company: Compass Group
Job Location: 8771 Lansdowne Rd, Kwantlen Poly Richmond, BC

Job type: Full-time

WORK PERFORMED

• The Catering Supervisor is responsible for managing staff and following timelines for event setups and service.
• Engaging with clients and Sales Managers and maintaining a rapport while running events.
• Ensure all food is presented, served, and displayed per standards.
• Log and maintain food temperatures
• Loading vans with catering supplies and ensuring all items are accounted for
• Driving to event locations 
• Coordinate catering staff schedules to ensure all functions are delivered, served, and cleared in a timely fashion
• Maintaining a calm demeanor while under pressure.
• Quick, efficient decision making 
• Thoroughly clean location after event is completed and assist with inventory, food storage and other closeout tasks
• Return food and beverages, serving equipment and utensils to catering facility
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations

QUALIFICATIONS

• Must drive and have a valid BC Driver's Licence.
• You must have a valid Food Handler Certificate or provincial equivalent and Responsible Beverage Service Certificate for the province in which you are applying
• Open availability to work both morning and evening events.
• Min. 4 years of catering or hospitality management, supervisory experience.
• Excellent customer service skills.
• Able to accurately read event orders and organize deliveries for the day
• Adept at conflict resolution.
• Advanced problem solving and delegating skills
• Confident leadership qualities including staff motivation, staff direction
• Ability to follow and maintain written and oral directions for timelines and room setups
• Ability to work independently or as part of a team
• Extremely well organized and efficient; able to multi-task
• Good attention to detail
• Physical ability to carry out the duties of the position

 To Apply - Follow the link to the hiring company for further information.  

Assistant Food and Beverage Manager - West Vancouver, BC

 JOB SUMMARY

Position: Assistant Food and Beverage Manager

Company: Capilano Golf and Country Club
Job Location: West Vancouver, BC
Job type: Permanent, Full-time

Job salary: $60,000 - $65,000 a year

WORK PERFORMED

• On floor presence is key to this role
• Assistance with all liquor, beer, and wine orders
• Timely delivery and accuracy of monthly beverage inventory
• Maintenance and oversight of meal services
• Assurance that service standards are met or exceeded with each guest/member
• Strengthening of business relationships with our suppliers
• Securing the clubhouse after nightly service
• Oversight of events to completion and success

QUALIFICATIONS

• Must have Serving It Right certificate
• Food Safe Level 1 preferred
• Gregarious and informed
• General knowledge/interest in wine and spirits
• Golf knowledge an asset
• Able to read and speak fluently in English
• Must be reliable and have a strong work ethic
• Position requires bending, standing, lifting, and walking constantly; long periods of time will be spent on your feet

 To Apply - Submit your Resume to Anna Collard, Food and Beverage Manager annac@capilanogolf.com 

Tomorrow! CSNM Virtual Fall Symposium!

  

CSNM Virtual Fall Symposium!

Date: November 15th, 2023 

Time: 12:30 - 3:30 EST

Earn 3 CE points!

CSNM Members attend FREE! 

This is a great opportunity for networking and learn! 

For more information and to register - CLICK HERE