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1. Supervises the workload of food service workers, ensuring employees meet UBC Food Services' customer service standards.
2. Trains food service workers, following up to ensure an understanding of the material covered.
3. Assists with and recommends scheduling options to the unit manager.
4. Orders food supplies required for day to day operations.
5. Monitors and reviews cost controls, such as, labour costs, food costs and waste and overhead expenses, with unit manager.
6.
Handles customer comments and complaints and refers to unit manager as
required. Monitors customer satisfaction via surveys, comment cards, and
any other types of feedback.
7. Relieves and assists food service workers as operationally required.
8. Ensures that the quality of product being produced and/or sold is up to department standards.
9.
Performs audits for food quality, food safety and sanitation, customer
satisfaction and feedback; takes action with production or makes
recommendations as required.
10. Participates in related day to day
office administrative duties, such as, answering telephones, record
keeping, filing, data entry, performing basic calculations, typing
correspondence, inventory, and month end procedures. Completes and
submits timesheets ensuring payroll deadlines are met.
11. Ensures
that systems and procedures for daily sales, cash collections/controls,
banking and ledger reconciliation are being followed; processes payments
and deposits.
12. Recommends daily specials and ongoing menu changes.
13. Suggests and implements unit promotions including processing and delivering of You-Care packages.
14.
Ensures all kitchen equipment and point of sale systems are in working
order; reports and follows up on maintenance as required.
15. Contacts employees for coverage of last minute vacancies of shifts.
16.
Carries out any other related duties as required in keeping with the
qualifications and requirements of positions in this classification.
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