Food Services Supervisor/Technician - Victoria

JOB SUMMARY

Position: Food Services Supervisor/Technician
Company: Interior Health
Job Location: Victoria, British Columbia, Canada
Salary: $28.65 an hour

Work Performed:

Clinical Duties 

• Receives and processes incoming diet orders. Interprets diet order by choosing or verifying the most suitable available diet type in the Diet Writing Guidelines as established by the clinical dietitian. Follows allergies, preferences, tolerances, and textural needs, relative to established daily food services menu and available resources. Communicates with other units to clarify diet orders as required. 

• Evaluates meal plans to ensure established nutritional care plan objectives and established standards of nutrition, quality and quantity are met. 

• Communicates and updates the food services computer system on a timely basis changing food reports arising from discharge, transfer, and admission transactions. 

• Visits patients/residents and caregivers to obtain diet related information, to resolve concerns or issues, and to provide routine diet instruction as delegated by dietitians.

Administrative Duties

• Supervises designated staff by coordinating work assignments, arranging vacations, maintaining staff records, evaluating employee performance, maintaining department standards and procedures, determining related training and orientation requirements, organizing and conducting staff meetings. Reports significant concerns regarding employee performance to the Manager or designate. Oversees and updates standards, duty lists, and procedures as assigned. 

• Ensures effective staffing planning by monitoring the scheduling of work assignments for staff and identifying utilization issues and participating in the recruitment and selection of staff, as required. Recognizes and resolves most issues independently. Maintains timekeeping records and allocates relief staff to meet staffing requirements in conjunction with the Staffing office. 

• Ensures food handling and preparation is conducted in accordance with established practices and procedures and legislated standards, e.g. food safety plan, Hazard Analysis and Critical Control Points (HACCP) guidelines, food texturing guidelines; and ensures that food and supplies are handled, stored, and maintained safely and efficiently, including maintenance of equipment operating and cleaning standards, audit documents, food rotations, and leftovers to minimize risk, spoilage, and waste

• Estimates requirements for food and related supplies. Coordinates and implements the ordering and receiving of supplies, including resolving discrepancies with suppliers. Meets with supplier representatives to discuss quality and delivery issues and/or concerns, and to review new products.

•  Arranges for the periodic maintenance and repair of equipment. Completes work orders for routine repairs and servicing, and makes recommendations for purchase/replacement or major repairs.

• Communicates and interprets regulations and standards to staff to ensure compliance with Worksafe BC, including maintaining records of current Material Safety Datasheets and compliance with Workplace Hazardous Material Information System and all related training documentation. 

• Cooperates and collaborates with the Occupational Health & Safety Committee by performing regular workplace inspections, investigating injuries, and completing related documentation. Participates in return to work, fire prevention, and disaster plans as required by the employer. 

• Participates in Quality Improvement by conducting audits and satisfaction surveys, completing appropriate reports, providing feedback, identifying and following up on action plan/risk factors, and making recommendations for improvements to the menu or managing of the department to the Manager or designate. 

• Participates and contributes at various meetings as required by the employer. 

• Participates in the preparation, portioning, and serving of meals, and sanitation activities, as required. Performs cashier functions, including operating the cash register and verifying cash out sheets, in accordance with established procedures. 

• Promotes good public and interdepartmental relations through effective and timely communication.

• Coordinates catering events and bills customers. 

• Updates and adjusts guest meal, staff meal, and cafeteria pricing according to market pricing and VIHA standardized pricing schedule. 

• Coordinates Meal-on-Wheels, Adult Daycare, Assisted living, and outpatient clinic production, service, and billing. 

• Participates in the development of Food Services' mission, philosophy, policies, objectives, and standards. 

• Performs a variety of food services administrative duties, including compiling statistics, creating spreadsheets, preparing documents and reports, maintaining records and files. 

• Performs other related duties as required

Qualifications:

Education, Training and Experience

Graduation from a recognized two-year program in Food Service Supervision plus one (1) year's recent related experience. Certificate in Food Safe Level 2.

Skills and Abilities

• Ability to communicate effectively, both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment.
• Ability to deal with others effectively.
• Ability to supervise.
• Excellent time management skills in a fast-paced work environment.

To Apply - Follow the link to the company website for further information.

Support Services Manager - Burnaby

JOB SUMMARY

Position: Support Services Manager

Company: Angel Food Services
Job Location: Burnaby, British Columbia, Canada
Job Types: Full-time, Permanent

Expected start date: 2021-05-25

Work Performed:

Departments:

• Manage and evaluate departmental goals, objectives, policies, and procedures to ensure the food services standards, food safety, sanitation, and housekeeping standards, environment safety, cleanliness are met.
• Manage assigned budgets by monitoring expenditures and taking actions as required.
• Order, receive food services and housekeeping supplies, and resolve discrepancies with suppliers.

Human Resources:

• Interview, hire, orient, and coach staff in accordance with the facility’s orientation requirement.
• In consultation with Company Human Resources, evaluate, discipline, and/or terminate staff as required.

Staffing:

• Provide leadership to staff by directing work activities, including defining, setting, and communicating priorities, assigning workloads, and arranging department staff scheduling.
• Conduct monthly staff meetings to discuss policies, service delivery priorities, and residents’ concerns.
• Perform staff education in compliance with food services, infection control, health & safety, and WHMIS standards.
• In the absence of the Company Senior Management/Human Resources, responsible for after-hours on-call staffing replacement.

Quality Assurance:

• In partnership with Clinical Dietitian, ensure the nutritional and therapeutic requirements of the residents are met through menu planning and standardized recipes in accordance with required standards.
• Manage and maintain quality monitoring programs including regular Food Services and Housekeeping audits.
• Participate in the Accreditation activities of the facility.

Food Services:

• Plan, lead, direct and supervise the preparation and service of high-quality food utilizing standardized operating policies and procedures.
• Plan and deliver seasonal menus that are compliant with all related regulations, fit the residents’ nutritional and therapeutic needs, and meets the facility and resident’s expectations.
• Implement menus and recipes according to the nutritional and therapeutic diet needs of the facility.
• Review and modify standardized recipes to ensure consistent high-quality production outcomes including quality, nutritional & texture requirements, quantity, portion sizes, and resident satisfaction.
• Plan and deliver catering events, special meals and programs as required.

Housekeeping:

• Oversee the cleaning procedures of the environment.
• Coordinate cleaning schedules of the facility and ensure processes follow infection prevention practices.

Other:

• Participate as a member of the management team by attending meetings and serving on Committees (i.e. Occupational Health & Safety) as required.
• Identifies and implements systems and processes that ensure the facility remains fully operational during emergency situations.
• Build effective working relationships with individuals within and outside the organization including residents, families, vendors, contractors, health authorities, licensing bodies and other external agencies.
• Performs other related duties as required
• Conduct all fire Drills and other emergency drills as per the facility Policy.

Qualifications:

• Member of Canadian Society of Nutrition Management and/or Registrant of College of Dietitians of BC mandatory
• Culinary certificate from recognized Institution preferred
• Previous working experience in long term care and assisted living facility
• Food Safe Certificate Level 1 & 2
• WHIMS certificate
• Must obtain a Criminal Record Check clearance performed by BC Ministry of Public Safety & Solicitor General
• Vaccinations as required by the Facility

To Apply - Follow the link to the hiring website for more details.

Weinar: Recognizing Burnout and Depression In You and Your Team - June 3

Recognizing Burnout and Depression In You and Your Team
Date and time: June 03, 2021 1:00 PM - 2:00 PM

To register, CLICK HERE

Join us on June 03, 2021, for a virtual event with Beverly Beuermann-King on the topic: Recognizing Burnout and Depression In You and Your Team

Competency 6.0

You must attend live to receive a CE point.
Telephone/audio-only does not log your attendance.

Topic Includes:

• Discover the subtleties around burnout, blues, and Depression 

• Learn how to utilize the A-L-E-C model for providing needed support and understanding.

• How do you help your colleagues who may be feeling sad, withdrawn, and hopeless?

Research shows that it is normal to feel the blues during this crisis, but when that low mood and energy begins to take control and keep you and your teams from performing normal activities, it becomes a serious issue. Successful people recognize the depression indicators and look for ways to protect the psychological health of their teams, while those who ignore these psychological health needs, will struggle to be productive, service their customers, and be competitive.

Presenters: Beverly Beuermann-King specializes in working with people and organizations who want to control their reactions to stress, build resiliency against life's challenges and live healthy, successful lives using her S-O-S Principle™.  

Food & Beverage Manager - Whistler

JOB SUMMARY

Position: Food & Beverage Manager

Company: Nita Lake Lodge
Job Location: Whistler, British Columbia, Canada
Job Types: Full-time, Permanent
Hours: 8-hour shift

Work Performed:

• Communicate job expectations to F&B team members and ensure that all new team members have the training needed to be successful in their roles.

• Facilitate daily huddles/meetings with the team at the beginning of their shift to ensure important operational information is relayed to everyone.

• Discuss and document any performance issues with team members to keep them on track and held accountable for any unacceptable behavior.

• Administers the F&B gratuity program for all outlets and distributes accordingly to employees.

• Ensure that scheduling aligns with labor budgets and adjusts to business volumes.

• Oversee food and beverage deliveries to ensure the product is safeguarded.

• Updates, creates, and modifies menu items in the POS (Silverware) to ensure accuracy in sales.

• Assist the Food & Beverage Director with workforce planning, scheduling, ordering, and projects as needed.

Qualifications:

• Prior F&B leadership experience is preferred

• Strong work ethic with the ability to inspire those around you

• Ability to have performance management conversations

• Food safe, food handling, and sanitation understanding required

• Serving it Right certification

• Strong problem-solving skills

• Effective decision-making skills

• Demonstrated ability to diffuse conflict situations with guests and/ or staff

• Basic financial management skills needed to be able to adhere to labor budgets, forecast and schedule staff

• Excellent communication and interpersonal skills

• Computer literate with MS Office applications and excellent understanding of POS systems

To Apply - Follow the link to the hiring website or send your cover letter and résumé to careers@nitalakelodge.com 

Your feedback is needed - Survey from the Ministry of Health

Short Survey from The BC Centre for Disease Control and the Ministry of Health
Link to the survey: click here.
Deadline: June 11^th

In the process of supporting the consistent and coordinated implementation of Canada’s food guide across provincial and regional policies and practices, 2 provincial resources have been identified as requiring an update:

1. Meals & More
2. Audits & More

To lay the groundwork for a comprehensive update of these resources, the BC Centre for Disease Control, in collaboration with the Ministry of Health is gathering preliminary feedback on the 2 resources above. This information will shape a more comprehensive engagement that will occur at a later date.

Simply complete the survey by clicking the above link to give your feedback.

Thank you so much for your time and please email rola.zahr@bccdc.ca or andrea.godfreyson@gov.bc.ca for further information and inquiries.

Food Services Supervisor - Vancouver

JOB SUMMARY

Position: Food Services Supervisor

Company: Brock Fahrni (BC Children’s & Women’s Hospital) 
Job Location: Vancouver, British Columbia, Canada
Salary: $44,000 to $47,000 (based on experience) 
Hours: 12-hour shift

Work Performed:

• Welcome guests in a professional and friendly manner and ensure delivery of consistently outstanding service by all

• Help to oversee dining operations and supervise the wait staff, hostesses, food expediters, porters, and bartenders

• Lead, train, coach, and mentor the team

• Answer guest inquiries and address concerns in a timely manner

• Ensure strict compliance with Compass Quality Assurance and Health and Safety Programs

Qualifications:

• Minimum two years’ work experience providing outstanding customer service in a world-class luxury brand and/or fine dining luxury-level service knowledge and training

• Previous experience and demonstrated success with supervising associates in a food service environment, preferably fine dining

• Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, and courtesy

• Excellent interpersonal and communication skills with a strong desire and ability to delight and accommodate guests

• Strong organizational skills with the ability to work in high-pressure situations and handle multiple tasks simultaneously

• Post-secondary education in a related field such as Hospitality, Culinary, and or Tourism, in combination with a passion for the industry

• Smart Serve certification required

• Wine and/or Wine service education would be an asset

To Apply - Follow the link to the company website or email your resume to Matt Bateman at matt.bateman@compass-canada.com 

Manager of Support Services - Chilliwack

JOB SUMMARY

Position: Manager of Support Services

Company: Heritage Village 
Job Location: Chilliwack, British Columbia, Canada
Salary: $60,000 (bonus eligible: 0 to 20%)
Starting date: ASAP

Work Performed:

• Human Resource and Labour Relations management including complete administrative and personnel files,, hiring, training, and discipline

• Managing the day to day operation to ensure all contractual service levels are met

• Complete all financial reporting including payroll, period summaries, and sales reports in a timely and accurate manner

• Maintain appropriate budgetary and cost controls including inventory controls

• Customer service focus including developing and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery; working with the Recreation Department, to develop and assist in the implementation of special events; facilitating ongoing communication with all stakeholders in the site including administration, nursing, residents and their families.

• Conduct regular training in-services and staff meetings as required and with the Support Services Team.

• Implement, manage and maintain the Quality Assurance program as outlined by the company and the client, including weekly and monthly audits.

• Proven experience and ability to assist in menu management, food cost controls and production including monitoring and evaluating meals and service to ensure established standards are maintained for both quality and quantity of all meals and snacks is required.

• Implementation and control of a Food Safety Plan as well as HACCP, WHIMIS, and all Workplace regulations for a safe workplace.

Qualifications:

• Minimum two years previous Management experience or equivalent supervisory role in a long term healthcare setting

• Membership in the Canadian Society of Nutrition Management (CSNM)

• Excellent verbal and written English language communication skills.

• Proficient with MS Office Applications, Word, Excel and Power Point

To Apply - Follow the link to the company website or email your resume to Matt Bateman at matt.bateman@compass-canada.com 

Support Services Manager - Vernon

JOB SUMMARY

Position: Support Services Manager
Company: Interior Health
Job Location: Vernon, British Columbia, Canada
Full/Part Time: Term Specific Full-time, Temp
Hours of work: now until October 21, 2021- Monday to Friday 08:00 to 16:00.

Work Performed:

• Provides management, leadership, and supervision to staff in line with established directives and policies relating to the mission and goals of the organization and programs. Develops procedures to guide staff in carrying out their duties.

• Hires, appraises, and disciplines staff, up to and including termination.

• Plans, directs, and participates in orientation and ongoing education programs for in-house personnel as well as students from recognized training programs/educational institutions, as required.

• Authorizes vacation, overtime, and paid and unpaid leave.

• Covers for other Managers and Coordinators within the Support Services portfolio during leaves or vacations.

• Labor relations responsibilities include involvement with the grievance process up to and including settlement; updating, negotiating, and implementing strike contingency plans including essential staffing levels; Step 3 Labour Management meetings; and third party hearings as required. Works in conjunction with Human Resources in the interpretation of collective agreements.

• Plans the approved annual department budgets and is responsible for ongoing adherence to budget objectives for supplies, staffing, and equipment.

• Establishes and maintains a quality assurance program for services and employs the necessary audit procedures that will measure the effectiveness and efficiency of those services.

• Administers policies and standards in accordance with the regulations of the Ministry of Health and local authorities as they pertain to the delivery of department services.

• Coordinates the regular ordering of supplies and establishes and maintains inventory control systems.

• Ensures optimal health and safety standards are met for the areas of responsibility.

• Ensures revenue services are operated in a cost-effective manner.

• Coordinates the attendance enhancement program at designated sites.

• On an ongoing basis, plans, implements, and evaluates programs related to Food and Housekeeping Services, where applicable.

• Participates on the regional, portfolio, and provincial Food Service committees, as required.

• Participates in the process related to awarding of regional contacts pertaining to the areas of responsibility. May deal directly with suppliers either on the open market or by tender contract and group purchasing in accordance with IH policies and procedures.

• Participates in ongoing product evaluation and cost comparison as part of the product and service standardization process.

• Responsible for the ongoing development, sustainability, and evaluation of the Housekeeping Best Practice Audit program within the assigned region. Coordinates ongoing training and education of staff.

• Responsible for the development, implementation, and evaluation of Food and Housekeeping programs and initiatives (local, regional, or provincial) in the assigned region, utilizing best-practice standards to achieve customer-focused and quality service.

• Contributes to the Management Team of each facility by providing information, advice, input, and leadership with respect to Food and Housekeeping Services. Supports and promotes the mission, philosophy, and strategic direction of IH.

• Undertakes projects to ensure efficient, safe, and high-quality services are delivered to clients/ residents and implements and monitors quality feedback. Develops and utilizes information systems that collect, collate, and summarize data for review and recommendation.

• Keeps abreast of trends and developments in the Support Services industries.

• Performs other related duties as assigned.

Qualifications:

Education, Training, and Experience:

• A certificate or diploma in a related field.

• Five years of recent, related experience in a housekeeping and/or food service management position, preferably in a healthcare environment.

• Or an equivalent combination of education, training, and work experience.

• Membership in the Canadian Society of Nutrition Management (CSNM) or other organization related to the fields.

Skills and Abilities:

• Demonstrated ability to plan, consolidate, and deliver high-quality services in a cost-efficient, customer-focused manner.

• Must demonstrate a high degree of skill in negotiating, problem-solving, conflict management, and communications.

• Ability to deal with others effectively.

• Ability to supervise.

• Ability to organize work.

• Ability to operate related equipment, including knowledge of computerized systems and programs.

• Valid BC Driver’s License.

• Physical ability to perform the duties of the position.

To Apply - Follow the link to the company website for further information.

Support Service Manager - Vancouver

JOB SUMMARY

Position: Support Service Manager
Company: WestCana Services
Job Location: Vancouver, British Columbia, Canada

Work Performed:

• Supervisory duties include but not limited to:
• Recruiting, training, and developing staff;
• Scheduling, assigning, and monitoring work;
• Evaluating Team Member performance;
• Ensuring a healthy and safe work environment including adherence to company policies;
• Resolving conflicts
• and taking appropriate disciplinary action in consultation with the Operations Manager and Human Resources.
• Prepares and/or monitors the preparation of food menus and plans to ensure individual dietary needs/standards are met and costs remain within approved budget allocations.
• In collaboration with the WestCana corporate policies and procedures, coordinates the best quality and most cost-effective products that will meet or exceed the individual and group dietary needs of the facility’s residents.
• Monitors all operating expenditures, as well as purchases and stores inventory.
• Ensures all audits are completed as required, and corresponding Action plan to remedy any inefficiencies.
• Communicates safety concerns through; Team Member meetings, huddles, memos, communication books.
• Facilitates WCB paperwork and corresponding return to work programs for staff who are injured in the workplace.
• Other duties include but not limited to scheduling, inventory, month-end report, weekly receivers’ reports, audits and reports, regular monthly Team Member meetings, site/corporate meetings including occupational health and safety, Infection control, food committee.
• Performs other related duties as assigned.

Qualifications:

• Considered an asset but not required:
• CSNM (Certified in Nutritional Management with current standing in the Canadian Society of Nutritional Management).
• Previous experience in long-term care or assisted living facility with working knowledge of Therapeutic diets and residential guidelines according to the health authority.
• We will consider the right combination of management and experience from the hotel, restaurant, or cruise ship industry, as long as the candidate is willing to be registered in the CSNM Program and dedicated to learning the industry and residential care guidelines.  
• Must be willing to work the hours necessary to ensure the effective operation of the facility
• Holds and Maintain Valid Food Safe Level 1 and WHIMS Certificates
• Clear Criminal Record Check, including vulnerable sector, through the Ministry of Justice upon hire and every 5 years thereafter.

To Apply - Follow the link to the company website for further information.

Food Service Supervisor/Technician Relief - Duncan

JOB SUMMARY

Position: Food Service Supervisor
Company: Island Health
Job Location: Duncan, British Columbia, Canada
Full/Part Time: Regular Full-time
Hours of work: 06:00-14:00;08:30-16:30;10:30-18:30;12:00-20:00

Work Performed:

• Utilizing a variety of computerized applications

• Implementing and adjusting individual meal plans for clients on therapeutic diets

• Meeting time-sensitive diet administration duties for multi-sites, ensuring nutrition and diet standards are met, and performing various related administrative duties

• Overseeing and participating in the delivery of food services to patients, residents, customers, and clients

• Supervising Cooks and other designated staff for a multi-site organization: maintaining supplies, ensuring safety, quality, and sanitation standards are met

• Orienting other food services staff

• Reports to a manager or designate

Qualifications:

Education, Training, and Experience: 

• Graduation from a recognized two-year program in Food Service Supervision plus one year's recent related experience. 

• Graduation from a recognized 12-month program in cooking plus two years recent, related experience or an equivalent combination of education, training and experience. Certificate in Food Safe Level 2.

Skills and Abilities:

• Ability to communicate effectively, both verbally and in writing.

• Physical ability to carry out the duties of the position.

• Ability to operate related equipment.

• Ability to deal with others effectively.

• Ability to supervise.

• Ability to organize work.

To Apply - Follow the link to the company website for further information.

Join us today! The New Canada's Food Guide

The new Canada's Food Guide
Date and time: May 20, 2021 1:00 PM - 2:00 PM

To register, CLICK HERE

Join us on May 20, 2021, for a virtual event with Dale Mayerson, RD who will talk about the new Canada's Food Guide.

Competency 3.0
You must attend live to receive a CE point.
Telephone/audio-only does not log your attendance.

Topic Includes:

• a breakdown of the new CFG by food commodity

• review of recent CFG document from Dietitians of Canada

• risks/benefits of using the new CFG as a menu planning tool risks/benefits of NOT using the new CFG as a menu planning tool

• questions and discussion

Presenters: Dale Mayerson, RD

Dale Mayerson is a registered dietitian. She has worked in long-term care for many years, as a manager and quality assurance coordinator, and has taught at several colleges. She is the author of “Clinical Care Manual for Nutrition Managers” and co-authored “Menu Planning in LTC and RH” manuals. She has been a long-time volunteer with Dietitians of Canada advocating for LTC residents and staff. 

Food Service Manager - Surrey

JOB SUMMARY

Position: Food Services Manager
Company: Chartwell Crescent Gardens Retirement Community
Job Location: Surrey, British Columbia, Canada

Work Performed:

• Prepares or monitors the preparation of service daily and special event menu plans to ensure individual dietary needs are met;

• Develops and maintains effective relationships with residents and their families in order to determine individual needs, resolve issues or concerns, and evaluate resident satisfaction;

• Ensures that the meals and services provided meet or exceed residents’ and Chartwell’s expectations;

• Provides residents with a safe and comfortable environment;

• Leads and manages food services staff to achieve department goals;

• Participates as a member of the work team and provides support to the other members of the team;

• Recruits and organizes staff orientation and in-service training programs;

• Schedules and assigns work, monitors and evaluates staff performance;

• Forecasts monitor and approves expenditures from the food services budget;

• Maximizes purchasing power while maintaining or exceeding residence quality and service standards and provincial and legal requirements;

• Develops and implements inventory control systems to maximize saving and minimize waste;

• Liaises with municipal and provincial agencies concerning health and safety issues;

• Voluntarily participates as a member of professional associations such as Canadian Culinary Federation, Canadian Food Service Supervisors Association;

• Chairs the Food Committee or Food Advisory Committee;

• Consults with the Dietitian/Director of Food and Beverage as required, to determine appropriate dietary needs for menu planning purposes;

• Ensures compliance to food safety, sanitation, and overall workplace safety standards;

• Performs other related duties as required.

Qualifications:

• Minimum of two years supervisory experience in a volume food preparation environment in a retirement/LTC residence, the healthcare or hospitality industry;

• Canadian Society of Nutrition Management (CSNM) certification is a requirement.

• Successful and minimum completion of a post-secondary diploma in Food and Beverage Management from a recognized institution;

• Current qualification as a chef and in possession of a Food Service Supervisors certificate;

• Minimum of one year experience in front of house and customer service;

• Prior labor relations experience preferred;

• Excellent communication skills (both written and verbal);

• Effective interpersonal and conflict resolution skills;

• Good organizational and time management skills with the ability to multi-task;

• Customer service-oriented;

• Must have a working knowledge of special diets

To Apply - Follow the link to the company website for further information.