Food Operations Lead - Edmonton, AB

JOB SUMMARY

Position: Guest Experience Representative III - Food Operations Lead
Company: University of Alberta Botanic Garden
Job Location: Edmonton, AB

Job type: Full-time, Seasonal

Salary range: $19.93 - $26.32 an hour

WORK PERFORMED

• Responsible for the execution of the food operations
• Adherence to Alberta Health Services standards around food safety
• Standardizing food assembly operations for efficient preparation of a standardized, repeatable offering
• Responsible for proactively managing food inventories and ensuring orders are placed and received
• Responsible for kitchen sanitization and cleanliness of overall kitchen area
• Support staff training, scheduling, and assigning daily tasks to the Guest Experience Representatives for Food Operations
• Supports the supervisory role of the Guest Experience Representatives II’s and I’s assigned to the Food Operations team
• Demonstrates superior customer service skills with the ability to handle difficult situations and complaints to ensure excellence in customer care
• Advises the Guest Experience Representative Coordinator of personnel issues
• Advises the Guest Experience Representative Coordinator of any unresolved issues with guests or inventory
• Evaluates to redirect or respond to requests, inquiries, and complaints via email inbox and phone lines.
• Supports the accounting and financial processes associated with the Food Operations
• Ensures adherence to UofA, Facility and Operations, and Botanic Garden Policies and Procedures
• Ensures compliance with Facility and Operations Health and Safety Policy
• Other duties as required

QUALIFICATIONS

• 2 years experience in the food service industry (back of house)
• Food Safety certification
• Exceptional culinary skills and baking skills
• Knowledge of various dietary restrictions and diverse cultural menu
• An understanding and appreciation of local, fresh ingredients and suppliers
• Proper knowledge of kitchen equipment and maintenance
• Excellent communication and customer service skills
• Strong organization skills, accuracy, and attention to detail
• Excellent time management
• Flexible schedule required, including evenings and weekends
• Valid Class 5 driver’s licence is an asset—the garden is not accessible by public transportation
• Knowledge of Google Business Suite
• Ability to lift and carry 30 lbs
• First aid and CPR are an asset

To Apply - Follow the link to the company website for further information.