Senior Food Services Supervisor - Vancouver, BC

JOB SUMMARY

Position: Senior Food Services Supervisor - Retail
Company: University of British Columbia
Job Location: Vancouver, BC

Job type: Part-time

Job salary: $27.73–$30.24 an hour

WORK PERFORMED

• Supervises and coordinates the workload of up to 30 food service workers, ensuring employees meet UBC Food Services customer service standards. FoodSafe standards and compliance with UBC Food Safety and Worksafe BC Guidelines..
• Trains food service workers, following up to ensure an understanding of the material covered; and recommends training requirements to unit manager.
• Ensures employees are adhering to department standards and procedures. Provides coaching, retraining and follow up to employees. Provides documentation required for performance management process for unit manager as required.
• Recruits, trains and monitors performance of student workers.
• Reviews staff requirements and labour costs and compares to budget; assists and recommends scheduling options to manager. Understands and acts within the provisions of the collective agreement.
• Orders food and supplies required for day to day operations; recommends large scale purchases to appropriate management staff.
• Monitors and reviews cost controls, such as, labour cost, food cost and waste, liquor cost, overhead expenses, with manager. Prepares data, reports or spreadsheets relating to sales, labour, inventory management, or other information for review by unit manager.
• Handles customer comments and complaints and refers to unit manager as required; monitors customer satisfaction via surveys, comment cards, and any other types of feedback. Recommends action plans based on guest feedback
• Relieves and assists food service workers as operationally required.
• Performs audits for food quality, food safety and sanitation, and that safety and cleanliness standards are adhered to at all times; takes action or makes recommendations as required.
• Ensures that quality of product being produced/sold is up to department standards takes action with production or makes recommendations as required.
• Participates in related day to day office administrative duties, such as, answering telephones, record keeping, filing, data entry, performing basic calculations, typing correspondence, inventory, and month end procedures. Completes and submits timesheets ensuring payroll deadlines are met. Prepares reports related to monthly payroll, staff absences.
• Ensures that systems and procedures for daily sales, cash collections/controls, banking and ledger reconciliation are being followed; processes payments and deposits.
• Recommends daily specials and ongoing menu changes, supporting UBC Food Services Food Vision and Values statement.
• Ensures all kitchen equipment and point of sale systems are in working order; reports and follows up on maintenance as required.
• Contacts employees for coverage of last-minute vacancies of shifts.
• Serves on University and Food Services committees.
• Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.

QUALIFICATIONS

• Minimum Qualifications: High School graduation, Food Safe Level 1 Certificate and completion of Food Service Management course. 5 years relevant experience or the equivalent combination of education and experience. Willingness to respect diverse perspectives, including perspectives in conflict with one’s own. Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.
• Preferred Qualifications:
• Demonstrated ability to work independently, multitask, meet deadlines, exercise initiative and work with a diverse work force.
• Computer experience required; must have proficiency in Intermediate to advanced level of Word, PowerPoint and Outlook and Intermediate level of Excel.
• Must be familiar with inventory management software.
• Effective oral and written communication, organizational, supervisory, interpersonal, customer service, leadership, and training skills.
• Ability to work flexible hours, including evenings and weekends.

To Apply - Follow the link to the hiring company for further information.