Restaurant Manager - Vancouver

   

JOB SUMMARY
Position: Restaurant Manager
Job Location: The Westin Bayshore Vancouver, 1601 Bayshore Dr, Vancouver
Type: Full-time

Work Performed:

Developing and Maintaining Budgets

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant operations.
• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Oversees all culinary, restaurant, beverage and room service operations.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counseling to team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Monitors and maintains the productivity level of employees.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Drives alignment of all employees, team leaders and managers to the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Verifies all banquet functions are up to standard and exceed guest's expectations.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Conducts performance reviews in a timely manner.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Drives effective departmental communication and information systems through logs, department meetings and property meetings.

Qualifications:

Education and Experience

High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

To Apply - Follow the link to the company website for further information.

Food & Beverage Operations Manager - Vancouver

JOB SUMMARY

Position: Food & Beverage Operations Manager
Location: 3211 Grant McConachie Way, Vancouver, BC
Salary:$50,000 - $65,000 a year
Type: Full time

Requirements:

• Is passionate about going above and beyond for our customers
• Acts as an ambassador and leader for their restaurant and the airport
• Can quickly connect with customers and make them feel welcome
• Sends customers off on their journey so they feel appreciated for their business
• Is reliable, dependable and a team player
• Enjoys working in a fast-paced environment
• Is open to new ideas and suggests ideas of their own
• Treats everyone with respect and shows appreciation for a job well done
• Uses the tools and training we provide to get the job done right

To Apply - Follow the link to the hiring company website for more details.  

Food Services Supervisor/Technician - Nanaimo

     

JOB SUMMARY

Position: Food Service Supervisor/Technician Relief

Company: Island Health
Job Location: Nanaimo, BC

Salary Range (Hourly Rate): $28.65 an hour

Work Performed:

Utilizing a variety of computerized applications, the Food Service Supervisor/Technician Relief is responsible for implementing and adjusting individual meal plans for clients on therapeutic diets. The Food Service Supervisor/ Technician Relief meets time sensitive diet administration duties for multi-sites, ensuring nutrition and diet standards are met, and performing various related administrative duties. The Food Services Supervisor/Technician Relief is responsible for overseeing and participating in the delivery of food services to patients, residents, customers and clients; supervising Cooks and other designated staff for a multi-site organization: maintaining supplies, ensuring safety, quality and sanitation standards are met. Responsible for orienting other food services staff.

Reports to manager or designate.

Qualifications:

Education, Training, and Experience

• Graduation from a recognized two-year program in Food Service Supervision plus one year's recent related experience.

• Graduation from a recognized 12 month program in cooking plus two years recent, related experience or an equivalent combination of education, training and experience. Certificate in Food Safe Level 2.

Skills and Abilities

• Ability to communicate effectively, both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment.
• Ability to deal with others effectively.
• Ability to supervise.
• Ability to organize work.

To Apply - Follow the link to the company website for more details

Manager, Support Services, Food Operations - Port Moody

   

JOB SUMMARY 
Business Title: Manager, Support Services, Food Operations
Company: Eagle Ridge Hospital

Working Site: Port Moody, BC

Full/Part Time: Full-time
Hours: 0800-1600

WORK PERFORMED 

• Be responsible and accountable for the leadership and food operations staff management, in-house patient & resident food service and retail food services within the assigned Lower Mainland site/facilities that may include facilities of Vancouver Coastal Health, Providence Health Care, Provincial Health Service Authority and Fraser Health (reference as Lower Mainland BISS).
• Be responsible and accountable for understanding and implementing BISS policies and service standards, creating and leading key operational projects (as assigned) and supporting other colleagues with similar responsibilities.
• Be responsible for creating and maintaining a specific Service Level Agreement (within the BISS template and framework approach) for their facilities/sites and the SLA will include all BISS support services.
• Together with the colleagues of Contract & Operational Services team and the Regional Director, be responsible for building and maintaining exceptional customer and, as appropriate, operational vendor relations that deliver consistent performance to commonly required standards.
• Anticipate major changes at your site/facilities that impact services, and plan and implement mitigating strategies.
• Be expected to participate in a respectful and productive manner, provide and accept thoughtful counsel and advice, and fully support decisions made by this team.

QUALIFICATIONS:

Education & Experience

• Baccalaureate in Dietetics or Nutritional Science from an accredited university is required.
• Graduate of Dietitians of Canada accredited Dietetic Internship Program, Current Registration with the College of Dietitians of British Columbia.
• At least 5 years of recent working experience in a food operations management role in a health facility is required, or a combination of education and experience.

Knowledge & Abilities

• Broad knowledge of health facility support service operations.
• Comprehensive knowledge in contract management, and cost/benefit analysis.
• Practical understanding of contract law and commercial terms & conditions.
• Extensive experience in managing partner/vendor relationships.
• Extensive experience in managing projects to achieve results.
• Broad knowledge of the BC Health Care Industry environment.
• Effective leadership and communication skills to foster a respectful and motivating environment.
• Competently utilizes spreadsheet and word processing applications at an intermediate to advanced level and has a comprehensive knowledge of computerized purchasing systems, including e-commerce applications.
• Strong analytical, organizational, communication, interpersonal and administrative skills.

To Apply - Follow the link to the company website for more details. 

Food Service Supervisor - Mission

 

JOB SUMMARY
Position: Food Services Supervisor
Job Location: Mission, BC
Type: Full-time, Fixed Term Contract (8 months)
Salary: $45,000 - $47,000 a year

Work Performed:

• Assist the Director of Food Services to supervise multiple food service units.
• Supervise the production of menu items, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Director of Food Services to resolve employee relation issues, track and produce reports on weekly inventories, labour and food cost.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Qualification:

• At least one year of strong operation food industry supervisory experience
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.

To Apply - Follow the link to the hiring company for more details. 

Support Services Manager - Chilliwack

  

JOB SUMMARY
Position: Support Services Manager
Company: Compass Group
Job Location: Chilliwack, BC
Rate: $55,000
Job Type: Full-time, Permanent

Work Performed:

• Implement and conduct training sessions and coordinate an annual training calendar at site for all housekeeping and laundry staff.
• Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Unit Manager, Regional Director, Unit Manager and client.
• Conduct weekly quality assurance audits in housekeeping and laundry and follow-up with the staff, including keeping the manager involved as needed.
• Review job routines, programs and systems for housekeeping and laundry to ensure continuous quality improvement.
• Ensure the Compass Health and Safety program is in place, including trained first aiders, an active OH& S committee, H&S training and audits.
• Active participation in the Health and Safety Committee for the facility.
• Ensure all Marquise staff is appropriately trained in and follow infection control programs.
• Complete accident investigation forms and recommend ERTW programs for housekeeping and laundry staff.
• Attend client meetings as applicable to the areas in housekeeping and laundry.
• Interact with suppliers and vendors as it relates to housekeeping and laundry services.
• Recruit, hire, performance manage and discipline all housekeeping and laundry staff.
• Participate in the budgeting process and the ongoing financial management of the housekeeping and laundry departments.
• Ensure all Compass HR programs are in place and complete for housekeeping and laundry staff, including CHAT, Be-A-Star, HERO, Weekly Safety Minders, etc.
• Recommend equipment and supplies needed for housekeeping and laundry operations.
• Conduct hands-on daily maintenance (physical building maintenance required for this role-including floor care/cleaning and some snow blowing during winter).
• Act as the main liaison with the Environmental Public Health officer and other regulatory bodies, as applicable as it relates to environmental services.
• Participate in the completion of the Balanced Scorecard for the unit.
• Meet and check-in with the client on a regular basis and attend meetings as requested.
• Take the lead and coordinate schedules for environmental special projects.

Qualification:

• Three years of management / supervisory experience in healthcare, facilities, environmental services and or hotel.
• Excellent communication skills, both verbal and written.
• Proficient computer skills, specifically with Windows.

To Apply - Follow the link to the hiring company website for more details. 

Patient Food Services Supervisor - Mission

JOB SUMMARY
Position: Patient Food Services Supervisor
Job Location: Mission, BC
Type: Full-time
Company: Compass Group Canada

Work Performed:

• As a member of our team, you will be responsible for providing direct supervision and training of all staff in Patient Food Services and will provide leadership in the development of a superior customer service culture in Food Services
• The successful incumbent will supervise the daily operations of the Patient Food Services Department, including meal service to patients, sanitation, ware washing and security.
• Continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents
• Drives patient satisfaction and maintains client relationships through rounding.
• Recognizes and adopts activities appropriate to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patient population
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines.

Qualification:

• FoodSafe Level 1 / Food Safety Certification.
• A minimum of 1-2 years of experience in supervising a diverse team in healthcare environment.
• CSNM is preferred
• Comprehensive health and safety knowledge and training.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.

To Apply - Follow the link to the company website for more details. 

CBORD Specialist - Victoria

      

JOB SUMMARY

Position: CBORD Specialist

Company: Island Health

Job Location: Victoria, BC

Rate: $33.46 - $48.10 an hour

Work Performed:

Reporting to the CBORD Manager, the CBORD Specialist is responsible for the day-to-day operational delivery of the CBORD food service information system including the planning, analysis, implementation, monitoring and evaluation of the CBORD system. The Specialist develops and maintains appropriate databases and other associated services at all sites across Island Health. The CBORD Specialist reviews, recommends and creates plans for changes required to the system to meet the day-to-day business requirements and future business needs. Provides training to internal Island Health staff on the CBORD food service information system and assigns and maintains user groups, system documentation and education/training materials. Works in collaboration with Island Health's IM/IT department, Nutrition Services department and other internal and external partners, as required.

Education, Training And Experience

A level of education, training and experience equivalent to Certification in a recognized Food Services Management program or eligible for membership in Canadian Society of Nutrition Managers (CSNM) and five (5) years' experience as a system administrator for a food and nutrition information system, preferably CBORD, in a healthcare environment.

Skills And Abilities

• Excellent organizational, project management and time management skills.
• Excellent communication skills, both verbal and written.
• Ability to successfully communicate solutions to technical issues.
• Demonstrated ability to establish effective working relationships with technical, operational and vendor staff.
• User-level technical problem-solving skills.
• Strong customer service orientation.
• Ability to work with end-users of varying skills levels at all levels of the organization.
• Ability to analyse work flow and systems applications in a clear, concise manner.
• Ability to utilize resources effectively.
• Positive, solution-oriented attitude in the workplace.
• Demonstrated knowledge of desktop and laptop computer hardware, basic Local Area Networks (Novell, Windows), Microsoft Word, Microsoft Excel and Crystal Reports.

To Apply - Follow the link to the company website for further information.

Dining Services Manager - Kelowna

  

JOB SUMMARY
Position: Dining Services Manager
Company: Verse Senior Living
Job Location: Kelowna, BC
Type: Full-time, Permanent

Background and Qualifications

• Minimum of 5 years of management experience in a similar senior or hospitality setting
• Red Seal certification (or equivalent)
• Food Safe Level 1 (Level 2 is an asset)
• Serving it Right
• Completed a minimum of grade 12
• Written and verbal fluency in English
• Proficient computer skills. Word, Excel, and familiar with online ordering systems
• Demonstrates excellent leadership skills. A service-oriented individual, whose visions and values align with those of Verve Senior Living
• A people-person with a heart for seniors and a positive, outgoing disposition. Ability to work independently with a commitment to achieve deadlines. Hospitality experience preferred.
• Participates in the Verve Quality Improvement (VQI) program.
• Follows Verve Senior Living corporate cycle menu
• Adjusts cycle menu to meet residents’ preference, within budgeted goals, while maintaining the standards set by Canada’s Food Guide for Seniors
• Utilizes seasonal local products whenever possible
• Purchases product through Verve approved suppliers
• Creates the standard for plating and garnishing meals in an attractive manner. Enhances selection through menu options and a variety of condiments
• Coaches and mentors cooks to continuously improve quality of menu items. Hands on cooking.
• Confirms that there is a “Chef’s Call” for dining attendants prior to each meal service
• Maintains beverage menu with a variety of alcohol choices
• Actively collaborates in Community Relation Events
• Controls expenses by forecasting production quantity, portion control and waste management
• Initiates regular quality assurance audits to gauge resident dining satisfaction
• Maintain high level of food safety practises to meet Verve Senior Living standards
• Attends interdisciplinary committee meetings regarding nutritional issues and chairs the food advisory/ resident food committee meetings.
• Employee recruitment, selection, training, retention, discipline, and termination
• Regularly schedule employee performance appraisals
• Address employee performance concerns as required
• Employee scheduling including vacation allowance and coverage
• Plays a role in the development, modification and/or communication of Verve Senior Living signature programs, policies and procedures
• Complies with all relevant corporate policies and procedures
• Complies with BC WorkSafe and Workplace Hazardous Material Information Systems. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills
• Completes all required mandatory training/education.
• Provides input into the preparation of the capital and operational budgets
• Manages the department finance, including inventory. Helps to promote initiatives that generate revenue (i.e., catering, staff and guest meals, buffets). Provides input for variance reports on financial statements
• Attends regional dining services meetings biannually

To Apply - Follow the link to the hiring company for more details

Food & Beverage Supervisor - Kelowna

     

JOB SUMMARY
Position: Food & Beverage Supervisor
Job Location:  Delta Hotels by Marriott Grand Okanagan Resort, 1310 Water Street, Kelowna, BC, Canada
Type: Full-time

Work Performed:

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees;
• Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. 
• Follow all company and safety and security policies and procedures; 
• Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
• Speak with others using clear and professional language
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
• Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Move through narrow, confined, or elevated spaces
• Move up and down stairs and/or service ramps
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Perform other reasonable job duties as requested by Supervisors.

To Apply - Follow the link to the company website for further information.