Director, Food & Beverage - Coquitlam, BC

JOB SUMMARY

Position: Director, Food & Beverage

Company: Great Canadian Entertainment

Job Location: Coquitlam, BC

WORK PERFORMED

• Supporting leadership and acting as a mentor to the Western Operations food and beverage team
• Developing performance objectives and delivering performance evaluations targeted to improving food & beverage operations at all levels.
• Developing, finalizing, implementing, maintaining and monitoring food and beverage and liquor controls through team member acknowledged standardized policies and procedures and /or user guides.
• Ensuring premium quality, service, innovation and promotion
• Developing strategic plans including menu design, planning and promotions, team recruitment, development and training.
• Acting as a resource for all food and beverage Department Heads
• Conducting analysis of current trends and execution of critical reports or measurements to create a competitive advantage within the industry and/or specific markets.
• Driving cross-functional, cohesive communication and alignment to ensure efficient operations throughout all Western food and beverage levels and with all relevant stakeholders, including protection of guest service.
• Developing and cultivating strong working relationships with all stakeholders: guests, leadership group and team members
• Measuring consistent execution of menu/product offerings to ensure alignment with company standards, and specific outlet business plans.
• Measuring and accountability for food and beverage revenues and profit for all Western food and beverage operations
• Supporting execution of company programs, partnerships and agreements
• Evaluating compliance with licensing laws, health and safety and other statutory regulations
• Managing other initiatives as directed
• Exemplifying managing by accountability, communication and compassion.
• Supporting food and beverage financial strategies by anticipating requirements, trends and variances; co-developing budgets and capital expenditure plans; developing action plans, measures and analyzes results, minimizing the impact of variances
• Building trusting partnerships with third-party contractors and consultants to drive efficiency and create savings.
• Ensuring all sites maintain safe, secure, legal and healthy work environments by establishing, following and enforcing sanitation and quality of food and beverage preparation and service standards and procedures; monitoring conformance to the regulations of the alcoholic beverage commission; enforcing sanitation and legal regulations of all kitchens, bars and service areas.
• Championing and participating in events for the Company’s PROUD program.
• Managing other initiatives as required

QUALIFICATIONS

• Personifies Great Canadian’s values in action: Integrity, Team Engagement, Drive to Succeed, Service Excellence and Citizenship
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving Service Excellence
• Four-year business degree, or a suitable combination of education and relevant experience; minimum of 5 years’ management/leadership experience in progressive food & beverage roles with proven outcomes managing multiple concepts and outlets.
• Experience developing successful culinary concepts for casual/luxury outlets.
• Red Seal culinary certification, preferred
• Experience working with local, regional and national vendors and in a regulated industry
• Advanced experience and understanding of casinos or large multi-venue properties with experience in outlet openings
• Serving it Right Licensee Certification and Food Safe level 1 and 2
• Experience working for a regional or national restaurant chain where standards are used to ensure consistent quality is achieved across a portfolio of operations.
• Ability to lead and influence diverse teams during change, while maintaining cooperation, motivation and cohesiveness
• Thorough knowledge of all federal, provincial and local health regulations
• Solid skills in MS Office and POS management
• Ability to successfully obtain gaming registration through the Gaming Policy and Enforcement Branch (GPEB)
• Strong working knowledge of both back of house and front of house operations, with proven ability to coach and train team members in both areas.
• Prior experience developing and leading dining programs.
• Ability to travel from various locations throughout the Company’s Western Operations or based on business needs.
• In possession of a valid driver’s license
• Ability to develop and maintain effective relationships with clients, vendors, team members, executive leadership team and ownership.
• Proven record of effective written, verbal, and non-verbal communication skills
• Knowledge developing strategies, unique products, concepts and delivery with proven ability to develop and lead diverse work teams across multi-functional areas.
• Successful ability to self-motivate, self-direct, problem solve and achieve desired results.
• Extensive knowledge of P&L, budgeting, forecasting, accounting & management expertise related to food and beverage management; to include, inventory control, product cost, waste.

To Apply - Follow the link to the hiring company for further information.

Director, Food and Beverage Operations - Calgary, AB

 JOB SUMMARY

Position: Director, Food and Beverage Operations

Company: Students' Union, University of Calgary

Job Location: Calgary, AB

Job type: Full-time, Permanent

Salary job: $72,000 -$78,000 a year

WORK PERFORMED

• Managing Event Management Operations and Budgets
• Works with the management team to develop and implement the business plan and long-term strategies for event operations.
• Establishes and monitors measurable goals for the department.
• Champions all standards, policies and procedures in the Event Operations departments, the Den and Black Lounge, and concerts.
• Oversees the execution of event logistics for all events.
• Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team.
• Ensures function space and corresponding back of house areas are cleaned and maintained.
• Ensures furniture and equipment is maintained and inventory levels are kept in accordance with standard operation procedures and par stock.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Participates in and ensures required certification for applicable staff (ProServe, ProTect).
• Assists with implementation and execution of all event-related Students’ Union initiatives and promotions.
• Managing Profitability
• Ensures department is working within budget and adjusts expenditures according to revenues.
• Maintains awareness of current trends in event management and integrates them into the operation in a timely manner.
• Reviews effectiveness of event operations annually and makes appropriate adjustments.
• Ensuring Exceptional Customer Service
• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Maintains customer satisfaction to ensure retention and growth of business through referrals and repeat events.
• Leading Event Management Teams
• Leads execution of activities in Event Operations/Mac Hall Concerts to support the event management strategy.
• Leads and participates in event management/operations meetings.
• Coordinates the Event Operations members of event delivery teams.
• Works with culinary team to ensure compliance to food handling and sanitation standards.
• Works with Legal and Human Resources to ensure compliance with all applicable laws and regulations.
• Ensures that regular, ongoing communication is happening in all areas of event operations.
• Maintaining Relationships with Stakeholders
• Communicates effectively with property departments outside of Event Operations.
• Maintains a strong working relationship with guests/clients, vendors, and competitors.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and provincial laws, university rules, regulations, and controls venue wide are enforced.
• Collaborates with external providers of security services (Campus Security, external vendors).
• Conducting Human Resources Activities
• Reviews staffing levels to ensure that guest service and operational needs are met.
• Establishes quantity and quality output standards for personal in all positions within the Food and Beverage departments.
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
• Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team.
• Ensures disciplinary procedures and documentation are completed according to standard operating procedures and Students’ Union policy.

QUALIFICATIONS

• Diploma or degree in a hospitality or related field and 7 years of associated leadership experience. An equivalent combination of education and experience will be considered.
• Skilled Communicator: possesses strong written, verbal and listening skills; can distill and clearly communicate complex information; demonstrates a transparent and positive communication style.
• Strong Food and Beverage operational and trend knowledge.
• Plan, Multi-Task and Manage Priorities: effectively balances multiple demands on the department through a system of prioritization and planning while integrating day-to-day emerging issues; can orchestrate multiple activities at once to accomplish a goal.
• Change Management: able to quickly adapt to change as well as lead others in adapting to change.
• Team Leadership: proven ability to lead, coach and manage a diverse team.
• Financial Management: budgeting aptitude and basic financial literacy.
• Strong Organization and Administration Skills: is well organized and detail skilled, efficiently manages time and commitments, is proficient with computers and MS Office applications.

 To Apply - Follow the link to the hiring company for further information.

Support Services Manager Healthcare - Didsbury, AB

JOB SUMMARY

Position: Support Services Manager Healthcare

Company: Aramark

Job Location: Didsbury, AB

WORK PERFORMED

• The Manager plans, administers and directs all unit activities related to food and facilities service, including Aramark and client financial accountability, and compliance with the standards established by Aramark Healthcare, regulatory agencies and client to provide optimal managed services and drive patient and customer satisfaction.
• Establishes and maintains effective working relationships with other departments to provide a unified food service experience for patients, residents, visitors and employees.
• Ensures compliance to food safety, sanitation, and overall workplace safety standards.
• Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.
• Provides overall direction and manages performance for all Food Service Supervisors and front-line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding.
• Directs, staffs, and trains food service department regarding food presentation, quality, cost control, and cash handling.
• Develops operational component forecasts and is able to explain variances. Responsible for component's accounting functions.
• Ensures compliance with all contract obligations.
• Performs/delegates monthly Food Safe Audit (Food Safety and Fundamentals)
• Performs/delegates monthly Qualtrics targets
• Performs/delegates monthly Housekeeping Audits (Facility Fit Pro – FFP)
• Performs/delegates monthly Safe Briefs, Safe Observations, JHSC Meetings and Workplace Inspections

QUALIFICATIONS

• Bachelor's Degree or Diploma in Food Service & Nutrition Management is preferred.
• Requires 4+year’s progressive experience managing operations with $1 - $2 million financial and operational responsibility for the sites / departments. Multi-service experience would be considered an asset.
• Healthcare Food Service management, Environmental, Facility engineering role in large complex site preferred.
• Familiarity with PIDAC (Provincial Infectious Disease Advisory Committee) is an asset
• Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.
• P&L accountability and/or contract-managed service experience is desirable.
• Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.

To Apply - Follow the link to the hiring company for further information.

Support Services Manager - Vancouver, BC

JOB SUMMARY

Position: Support Services Manager

Company: Aramark

Job Location: Vancouver, BC

WORK PERFORMED

• Establishes and maintains effective working relationships with other departments to provide a unified food service experience for residents, visitors and employees.
• Ensures compliance to food safety, sanitation, and overall workplace safety standards.
• Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.
• Provides overall direction and manages performance for all Supervisors and front-line employees, ensuring employee development, engagement and compliance with human resource related policies and standards.
• Directs, staffs, and trains food service department regarding food presentation, quality, cost control, and cash handling.
• Develops operational component forecasts and can explain variances. Responsible for component's accounting functions.
• Responsible for ordering, Inventory, Menu Development, Production Planning
• Maintains and Verifies Employee work schedules through web-based payroll tracking systems
• Follows Union seniority /scheduling standards and policies
• Follows financial projections
• Develops and maintains strong leadership team

QUALIFICATIONS

• Bachelor's Degree or Diploma in relevant field.
• Membership to CSNM is required
• Basic Housekeeping Experience or full EVS experience as an asset
• Menu management, balancing a budget and working within assigned operational costs / budget
• Requires a minimum of 5+year’s progressive experience managing operations with financial and operational responsibility for the sites / departments
• Computer savvy with Excel, Word and Outlook
• Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.
• P&L accountability and/or contract-managed service experience is desirable.
• Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.
• Mandatory background check process is a requirement for all qualified candidates.

To Apply - Follow the link to the hiring company for further information.

Director of Food & Beverage - Morley, AB

JOB SUMMARY

Position: Director of Food & Beverage

Company: Stoney Nakoda Resort & Casino

Job Location: Morley, AB

Job type: Permanent, Full-time

Salary range: $87,000 - $102,000 a year

 

Work Performed:

• Oversees all Resort Food and Beverage Operations including Event Centre, Banquets/Meeting functions, Restaurant, Lounge, Hotel Room Service, and Casino Floor
• Achieves revenue and profit goals by developing and implementing strategies to increase revenue and control costs in all outlets
• Develops a first-class achievable and viable FOH service model for the new Event Centre, which executes multi-use programming including live performance & entertainment, spoken word, group functions, milestone events, corporate meetings & town halls, trade shows, etc.
• Collaborates with Execute Chef & Resort Business Development Manager to enhance current F&B offerings with a focus on generating new customers that are symbiotic with our gaming operation
• Assists with planning and approval of external and internal marketing and sales promotion activities for Food and Beverage Operations
• Develops, implements, improves and maintains F&B operating procedures and ensures adherence of resort-wide policies
• Manages staff, sets objectives and conducts employee evaluations for direct reports
• Promotes a culture of service throughout Resort Food & Beverage Operations through development of staff training programs and development of supervisory staff to consistently deliver exceptional customer service and the highest level of execution of all banquets, meetings, group functions held on the property
• Supports gaming floor management and follows up on service and staff to ensure guest satisfaction
• Liaises with Sales & Marketing to ensure client event requirements are properly coordinated with F&B & Culinary teams and other departments (Security, Audio/Visual, Custodial, Finance, etc.)
• Sources new products to enhance our F&B offerings; reviews product mix to ensure cost effectiveness and quality products
• Responsible for FOH inventory and supplies management and provides staff direction for monitoring purchasing and receiving procedures for goods & services to ensure proper quantity, quality and price
• Ensures that all revenue and cost control procedures are in place and consistently utilized. liaises with Finance & Accounting to ensure appropriate POS menu pricing
• Prepares and administers F&B Operations budgets in conjunction with the General Manager & Finance department
• Prepares and executes an F&B Operations strategic plan for growth that aligns with company goals
• Ensures strict adherence with AGLC liquor and house policies in accordance with AGLC Liquor license terms & conditions; liaises with other Departmental Management and Resort security to ensure regulatory compliance
• Ensure timely correspondence with all event guests including guest satisfaction inquiry, contract follow-up, billings and thank you letters as required
• Establish and maintain consistent communication between front of house and back of house personnel
• Manages other initiatives or duties as assigned

Qualifications:

• Post-Secondary education or suitable combination of education and experience
• Excellent communication skills; both written and verbal
• Computer literacy in MS Office and Point of Sale programs
• Minimum 5 years of experience in Food & Beverage management
• Experience with Live entertainment and event planning preferred
• Passionate about hospitality and service
• Proven leadership of a Food & Beverage team
• Experience is utilizing industry related training programs
• First Nations experience an asset
• Other languages an asset

To Apply - Follow the link to the hiring company for further information.

Regional Diet Office Technician - Prince George, BC

JOB SUMMARY

Position: Regional Diet Office Technician

Company: Northern Health

Job Location: Prince George, BC

Job type: Full-time

Competition #: 05615576

Hourly wage: $31.85

 

Work Performed:

• In accordance with established vision and values of the organization, the Regional Diet Office Technician is responsible for maintaining the operation of the NH Regional Diet Office which serves the needs of patients, residents and staff in various food operations in Northern Health. 
• The Regional Diet Office Technician is responsible for contributing to the maintenance of the CBORD system, which includes accurately updating patient diets and food preferences and entering personal menus.
• Other responsibilities include supporting Food Service staff in decision making at all NH sites and assisting in the planning, testing and execution of the emergency back up plans. 
• The position also assists in the development and delivery of training programs for end users The Regional Diet Office Technician functionally reports to the Regional Manager, Nutrition and Food Information Systems, and maintains an operational reporting relationship to the CBORD Quality Coordinator Dietitian.

Qualifications:

• Graduation from a recognized two year program in Food Service Supervision, plus one year’s recent, related experience or an equivalent combination of education, training and experience.

To Apply - Follow the link to the hiring company for further information.

General Manager of Support Services - Vancouver, BC

                                                                         

JOB SUMMARY

Position: General Manager of Support Services
Company: Sodexo Canada
Job Location: Long Term Care, German Canadian, South Vancouver, BC

Job type: Permanent, Full-time

Salary range: $70,000 - $80,000 per year

WORK PERFORMED

• Business & Financial Acumen
• Develop new and emerging business solutions for continuous growth and effective day-to-day operations
• Build and analyze budget/P&L statements
• Achieve financial goals through daily analysis of key KPI’s of business operations and monthly business reviews
• Proactive planning of future business growth plans, including expansion of scope of services
• Client Relationships & Contract Management
• Provide local leadership and strategic direction to build client relationships and new business opportunities to enhance profitability
• Develop a business strategy in line with current and emerging client needs
• Build long-term relationships with client that add value and are based on mutual trust and partnership model
• Ensure contract delivery including commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required
• Carry out regular contract performance revisions and internal compliance audits and checks to support the delivery of Goal Zero for the account and Sodexo compliance
• People
• Lead by example; inspire your employees to follow your own actions
• Strong employee relations through the ability to manage diverse teams
• If applicable: Ability to build positive union relationships
• Active participant in full HR life cycle (recruitment, onboarding, training, performance, rewarding, career development, etc.)
• Organization, planning and monitoring of employee daily activities
• Culture & Compliance
• Ensure that the site is always compliant at all times for services delivered within scope, and ensure the rigorous means of recording these elements are maintained and regularly reviewed
• Foster a strong health and safety culture, for our employees and our clients and customers
• Encourage diversity and inclusion
• Advocate for corporate social responsibility
• Drive creative innovation
• Desire for continuous improvement and growth in compliance with operating standards
• Embody Sodexo’s core values: Service Spirit, Spirit of Progress and Team Spirit
• Directs business practices that uphold Sodexo’s mission and values

QUALIFICATIONS

• 5 years of experience as a General Manager/Hospitality management experience in a multi-service operation or within healthcare
• Strong financial and food cost experience
• Educational background in Food Service, Administartion as well as active membership within the CSNM Canada
• CSNM Certification is a mandatory requirement
• Proven leadership and line management skills and the ability to build, lead and motivate a team
• Able to work on own initiative, make effective decisions and as also work as part of a team
• A good level of operational and support experience; safety first mindset
• Experience of managing a budget and interpreting financial and commercial information
• Good standards of literacy and numeracy with sound financial acumen
• Strong organizational skills and ability to react to suit operational support requirements, must be able to organize time effectively and prioritize tasks to cope with fluctuating workloads.
• Excellent stakeholder management skills
• Competent IT skills including MS office
• Experience in unionized environments

To Apply - Send your resume to Michele Matheson at michele.matheson@sodexo.com or follow the link to the company website for further information.

CBORD Specialist - Victoria, BC

JOB SUMMARY

Position: CBORD Specialist
Company: Island Health
Job Location: Royal Jubilee Hospital, Victoria, BC
Salary: $37.15 - $53.40

Job Type: Regular Full-time

WORK PERFORMED

• Reporting to the CBORD Manager, the CBORD Specialist is responsible for the day-to-day operational delivery of the CBORD food service information system including the planning, analysis, implementation, monitoring and evaluation of the CBORD system. 
• The Specialist develops and maintains appropriate databases and other associated services at all sites across Island Health. 
• The CBORD Specialist reviews, recommends and creates plans for changes required to the system to meet the day-to-day business requirements and future business needs. 
• Provides training to internal Island Health staff on the CBORD food service information system and assigns and maintains user groups, system documentation and education/training materials. 
• Works in collaboration with Island Health's IM/IT department, Nutrition Services department and other internal and external partners, as required.

EDUCATION, TRAINING AND EXPERIENCE

• A level of education, training and experience equivalent to Certification in a recognized Food Services Management program or eligible for membership in Canadian Society of Nutrition Management (CSNM) and 
• five (5) years' experience as a system administrator for a food and nutrition information system, preferably CBORD, in a healthcare environment.

To Apply - Follow the link to the company website for further information.  

CBORD Manager - Victoria, BC

JOB SUMMARY

Position: CBORD Manager
Company: Island Health
Job Location: Royal Jubilee Hospital, Victoria, BC
Salary: $44.31 - $63.69

Job Type: Regular Full-time

WORK PERFORMED

• Reporting to the Regional Manager Food Services, the CBORD Manager is responsible for the planning, organizing, analysis, and evaluation of the CBORD food service information system and associated services within Island Health. 
• The CBORD Manager reviews, recommends and creates plans for changes required to the system to meet the day to day business requirements and future business needs. 
• Ensures Island Health menus are in accordance with all relevant nutrition guidelines and
• Works in collaboration with other Island Health departments, external agencies and vendors, as required.

EDUCATION, TRAINING AND EXPERIENCE

• A level of education, training and experience equivalent to a Bachelor's degree in Dietetics or Nutrition, 
• five (5) years' experience as a System Administrator of a food and nutrition information systems (preferably CBORD) in a healthcare environment. 
• Heath care management experience is an asset. Must belong to, or be eligible for membership with Canadian Society of Nutrition Management (CSNM).

To Apply - Follow the link to the company website for further information.  

Support Services Manager - Burnaby, BC

JOB SUMMARY

Position: Support Services Manager

Company: Angel Food & Support Services
Job Location: Burnaby, BC
Job type: Part-time

Job salary: from $30 an hour

WORK PERFORMED

• Angel Food & Support Services is growing and need a Support Services Manager. 
• The Support Services Manager manages the overall day to day operations of an organized, safe and cost effective Food Services and Housekeeping departments; 
• Ensures food preparation, food safety practices and housekeeping procedures are followed in accordance with the established policies and procedures and licensing requirements; 
• Ensures high quality, nutritious and appealing meals, as well as clean, comfortable and safe environment for the residents and fellow staff members.

QUALIFICATIONS

• Member of Canadian Society of Nutrition Management
• Culinary certificate from recognized Institution preferred
• Previous working experience in long term care and assisted living facility
• Food Safe Certificate Level 1 & 2
• WHIMS certificate
• Must obtain a Criminal Record Check clearance performed by BC Ministry of Public Safety & Solicitor General
• Vaccinations as required by the Facility

 To Apply - Follow the link to the hiring company for further information.