Support Services Manager - Courtenay

JOB SUMMARY

Position: Support Services Manager
Company: Comox Valley Seniors Village
Job Location: Courtenay, British Columbia, Canada
Full/Part Time: Full-time, Permanent

Work Performed:

Include but not limited to;

• Participates in the development of and ensures compliance with Corporate and site-specific standard operating policies, procedures, and other operational foundations required in the provision of Food Services, housekeeping, and laundry services.   
• Participates in the management of assigned budgets.  
• Participates in the development of operational plans and goals for each department consistent with the facility/organization’s mission and strategic plan. 
• Gathers and tracks performance indicators and other surveys accurately; analyzes and reports to the management team as required. 
• Develops action plans in consultation with General Manager, Corporate Hospitality Support Services Manager, and other corporate resources.
• Performs and /or delegates ordering, receiving, and related procurement tasks ensuring compliant application of procedures and policies.  
• Establishes and maintains inventory supply levels utilizing methods that minimize spoilage, loss, and waste.  
• Hires, disciplines, recommends, and/or participates in the termination of staff according to established HR policies and procedures.
• Coordinates Support Services orientation for new employees utilizing established programs and checklists 
• Coordinates Food Services, HSPK, and LNDY related in-services and annual educational opportunities for staff. 
• Evaluates staff work performance & recommend strategies for improvements as necessary.  
• Plans and delivers seasonal menus that are compliant with all related regulations, fit the resident's nutritional and therapeutic needs, and meets the facility and resident’s expectations.
• Develops and/or adjusts standardized recipes to ensure consistent high-quality production outcomes including quality, nutritional & texture requirements, quantity, portion sizes, and resident satisfaction.    
• Plans, directs, and supervises the preparation and service of high-quality food utilizing standardized operating procedures, industry standards, and related internal and external policies. 
• Coordinates regular department meetings and participates in facility-based meetings such as site leadership, OH & S, and others as required.   
• Works with other facility departments in the planning & delivery of special events/meals and programs as required.  
• Plans, directs, and implements contingency plans in response to emergencies and/or challenges to or interruptions in services.
• Understands and participates in quality improvement. 
• Participates in inpatient/ resident safety at the community level.
• Perform all other duties as required.

Qualifications:

• High standards for customer service, food safety, physical space & environmental cleanliness.
• Solid understanding of infection control protocol.
• Professional appearance, and good physical health.
• Demonstrated effective planning, time management, and organizational skills.
• Ability to work independently with minimal supervision.
• Ability to operate related kitchen, housekeeping & laundry equipment.
• Excellent written and oral English skills.
• Solid working knowledge of related office equipment and Windows-based software including Word, Excel, and Outlook.
• Ability to handle multiple tasks at one time.
• Ability to establish harmonious relationships with staff, residents, families, volunteers, and visitors of the facility.

Experience:

• Support Services supervisory work: 2 years (preferred)
• Managing unionized staff: 1 year (preferred)

Licence/Certification:

• Graduate in Nutrition and Food Services Management (preferred)
• CSNM member or eligibility for membership (preferred)
• Food Safe Level 1 (preferred)
• Serving It Right (preferred)
• Registered Dietician. (preferred)

To Apply - Follow the link to the company website for further information.

Food Services Manager - Kelowna

JOB SUMMARY

Position: Food Service Manager
Company: Orchard Gardens Seniors Community
Job Location: Kelowna, British Columbia, Canada
Full/Part Time: Full-time
Salary: $50,000.00-$57,000.00 per year

Work Performed:

• Prepares or monitors the preparation of service daily and special event menu plans to ensure individual dietary needs are met.
• Develops and maintains effective relationships with residents and their families in order to determine individual needs, resolve issues or concerns, and evaluate resident satisfaction.
• Ensures that the meals and services provided meet or exceed residents’ and VRS’s expectations.
• Provides residents with a safe and comfortable environment.
• Schedules and assigns work.
• Forecasts, monitors and approves expenditures from the food services budget.
• Understands and follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, other staff members, and residents. Promptly reports all actual or potentially hazardous situations.
• Consults with the Dietitian/Director of Food and Beverage as required, to determine appropriate dietary needs for menu planning purposes.
• Develops and implements inventory control systems to maximize saving and minimize waste.
• Manages and minimizes labor costs through effective scheduling and labor plans.
• Performs other duties as needed.

Qualifications:

• Minimum of two years supervisory experience in a volume food preparation environment in a retirement/LTC residence, the healthcare or hospitality industry.
• Minimum of one year experience in front of house and customer service.
• Prior labor relations experience preferred.
• Must have a working knowledge of special diets.
• Wears personal protective equipment (or clothing) as required by the task, MSDS, or home policy.
• Ability to respond to emergency situations (as per VRS policies and procedures).
• Criminal Records Check Vulnerable Persons Check.

Education

• Successful and minimum completion of a post-secondary diploma in Food and Beverage Management from a recognized institution; OR
• Current qualification as a chef and in possession of a Food Service Supervisors certificate.

To Apply - Follow the link to the recruiting website for further information.

Food Service Manager - Squamish

JOB SUMMARY

Position: Food Service Manager
Company: LandSea
Job Location: Squamish, British Columbia, Canada
Full/Part Time: Full-time
Salary: $70,000.00 per year

Work Performed:

• Develop positive client relationships and ensure overall satisfaction with food service, menu selection, and customer service.
• Develop personnel and provide guidance on performance management and improvement plans.
• Direct and monitor departmental activities including; quality assurance, ordering, inventory, supplies and equipment, menu development, and cost control.
• Ensure service excellence and consistency is maintained at all facilities
• Ensure employees comply with health and food safety standards and regulations.
• Maintain budgets, payroll records and review financial transactions to ensure fiscal responsibility within the department.
• Establish and/ or update standards, KPI's and quality audits for personnel performance and customer service.
• Participate in recruiting, onboarding, and training of personnel.
• Maintain compliance with industry, company, and legislative standards.

Qualifications:

• Post Secondary Education in Food & Beverage.
• 5 years progressive management experience.
• Strong leadership qualities and work ethics.
• Knowledge and experience managing people and projects.
• Knowledge of Food Safety Regulations and Camp Rules and Regulations.
• Advanced Food Safe certification, WHMIS, and First Aid with CPR certification preferred (training can be provided).
• Knowledge of Work Safety Regulations and Compliance.
• Proficient in Microsoft Office (Excel, Word, and Outlook).
• Ability to handle pressure, prioritize, meet deadlines and maintain efficiency.
• Excellent verbal, written, and interpersonal skills.

To Apply - Follow the link to the recruiting website for further information.

Manager of Culinary Services - Vancouver

JOB SUMMARY

Position: Manager of Culinary Service
Company: Chalmers Lodge Assisted Living for Seniors
Job Location: Vancouver, British Columbia, Canada
Full/Part Time: Full-time, Permanent
Hours of work: 7am – 3:30 pm (Flexible)
Salary: $55,000 - $65,000 a year
Application deadline: 2021-05-07
Expected start date: 2021-05-17

Work Performed:

• Establish, maintain, constantly evaluate the development, delivery, and performance of the culinary service program at the Lodge.
• Plan, prepare, cook and bake food for residents, staff, and visitors.
• Ensure all quality and legislative guidelines are met.
• Manage the Cooks, Dishwashers, and Servers to ensure the nutritional needs of residents are met.
• Foster and maintain a strong relationship with the staff, residents, and suppliers.
• Ensure a high standard of sanitation in preparing and handling food.
• Coordinate meal production to ensure timeliness in serving, quality, and quantity control.
• Supply special diet meals as required.
• Oversee all aspects of health and safety as it pertains to all Culinary Services.
• Manage overall food and staff budgets for the Lodge.
• Has the personality to be able to manage residents and staff effectively.
• Plan and complete food orders to suppliers.
• Develop staff to their potential.
• Create and maintain a 5-week menu rotation.
• Create a team environment in the kitchen and dining room.
• Handle food deliveries and order forms.

Qualifications:

• Must have solid chef background and be an accredited Red Seal Chef. 
• Be able to interact with residents and create a good rapport.

To Apply - Follow the link to the recruiting website for further information.

Food Service Supervisor - Cranbrook

JOB SUMMARY

Position: Food Service Supervisor
Company: Interior Health
Job Location: Cranbrook, British Columbia, Canada
Full/Part Time: Permanent, Full-time
Hours of work: Monday - Friday from 07:30 to 15:30

Work Performed:

• Supervises designated staff by scheduling and coordinating work assignments, determining related training and orientation requirements, and providing feedback to employees.

• In consultation with the Clinical Dietician, plans menus and develops recipes according to nutritional and therapeutic diet needs of the patients/residents.

• Estimates food requirements, and orders and receives supplies, and resolves discrepancies with suppliers.

• Visits patients/residents and/or family members to obtain and exchange diet-related information.

• Monitors expenditures for assigned areas; makes recommendations regarding budget allocations and resolves discrepancies for the assigned areas.

• Evaluates meals being served to ensure established standards of quality and quantity are maintained.

• Coordinates meal preparation, pricing, and other related duties for community-based services such as Meals on Wheels

• Assists in coordinating and maintaining facility in-house services by coordinating cafeteria services including pricing, staffing allotment, coordinating closure of cafeteria, and securing money upon closure.

• Performs recommended audits to ensure that established food service and quality assurance standards are met.

• Monitors the storage of food, supplies, and related items.

Qualifications:

Education, Training, and Experience:

• Graduation from a recognized two-year program in Food Service Supervision

• One year's recent, related experience or an equivalent combination of education, training, and experience.

• Food Safe Certificate

Skills and Abilities:

• Ability to communicate effectively both verbally and in writing

• Ability to deal with others effectively

• Ability to supervise

• Ability to organize work

• Ability to operate related equipment

• Physical ability to carry out the duties of the position

To Apply - Follow the link to the company website for further information.

Assistant General Manager - Sechelt

JOB SUMMARY

Position: Assistant General Manager
Company: Fraser Health
Job Location: Sechelt, British Columbia, Canada
Full/Part Time: Casual
Closing date: April 28, 2021

Work Performed:

• Responsible for overseeing a large team of employees and successfully coordinating and directing on the housekeeping and food service activities

• Establish and maintain a solid and mutually beneficial business relationship with client

• Provide high levels of client and customer satisfaction and account retention

• Manage strong employee relations

• Achieve financial goals

• Strategically develop efficiencies in the operation

Qualifications:

• Registered Dietitian or CSNM designation is a very strong asset as well as  First Aide, Food Safe Level 1 & 2 

• 2-4 years working with operations, finance, inventory, financial statements experience at the

• managerial/supervisory level

• Management experience with unionized staff

• Strong financial acumen

• Culinary knowledge is an asset

• Strong communication skills

• Ability to engage employees, and promote a team-based environment

• Proven success in managing food services operations

• Strong ability to manage and promote a safe work environment and lead a safe culture

• Effective planning, organizing, and time management skills 

• Excellent interpersonal skills 

• Ability to select and develop people

• Ability to anticipate and solve problems

To Apply - Follow the link to the company website for further information.

Chef Manager of Support Services - Vancouver

JOB SUMMARY

Position: Chef Manager of Support Services
Company: Compass Group Canada
Job Location: Vancouver, British Columbia, Canada
Full/Part Time: Full-time
Salary: $60,000 - $61,000 a year

Work Performed:

• In conjunction with the Dietitian, the Chef Manager of Support Services must ensure the nutritional and therapeutic requirements of the resident's Guests are met through menu planning, the development of standardized recipes, and production sheets.
• The Manager is responsible for monitoring and evaluating meal preparation and service to ensure established standards are maintained for both quality and quantity of all meals and snacks. It is the responsibility of the Manager to develop and maintain a strong knowledge of resident Guest preferences and incorporate these preferences into service delivery.
• The Manager will facilitate ongoing communication with all stakeholders in the facility including administration, nursing, residents Guests, and their families and staff.
• The Manager will ensure all quality controls are met for all products and services delivered to the Residents Customers and their Guests.
• The Manager will order all products in accordance with Compass Group buying specifications.
• The Manager will maintain inventory control and complete all financial reporting according to the Compass Group fiscal schedule. The Manager will maintain appropriate budgetary and cost controls and provide operational reports to the District Manager as required.
• The Manager is responsible for (with assistance from the District Manager as needed) all scheduling, hiring, firing, and disciplinary action of all food service staff in accordance with Company and Government standards.
• The Manager will build and maintain a strong Food Service Team and carry out all training and Human Resource Programs implemented by Compass Group. This will include regular performance appraisals, compliance with all personnel file requirements, and ongoing maintenance of such programs.
• The Manager will implement and control a Food Safety Plan that incorporates all Quality Assurance measures including but not exclusive to HACCP, WHIMIS, and all WCB regulations. The Manager will be required to comply with the Company Audit procedures and schedule.
• The Manager will act as the primary liaison with the on-site client.
• The Manager will attend and participate in meetings as requested by the client, including attendance at Resident Council Meetings and Family Meetings.
• It is the responsibility of the Manager to complete all payroll, period summaries, and sales reports in a timely and accurate manner.
• From time to time the Manager may be asked to attend functions, training seminars, and meetings as requested by the Company and/or client.
• The Manager will work with the Recreation Department, to develop and assist in the implementation of special events and programs as required.
• The Manager will develop and implement a cleaning schedule for the food services department, including the maintenance and cleaning of kitchen equipment, and general cleaning of the dining room and kitchen.

Qualifications: 

• Culinary: 1 year (preferred)
• Chef: 1 year (preferred)
• Red Seal Chef papers preferred.
• A minimum of three years of management experience.
• Minimum two years of hands-on cooking experience
• Housekeeping experience preferred (willing to train the right person).
• Excellent communication skills.
• Proficiency in the computer, including MS Word programs.
• Advanced Food Service Training (AFST) is a must or will complete AFST within 90 days of hire

To Apply - Follow the link to the recruiting website for further information.

Food Service Supervisor - New Westminster

JOB SUMMARY

Position: Food Service Supervisor
Company: Fraser Health
Job Location: New Westminster, British Columbia, Canada
Full/Part Time: Casual
Closing date: April 28, 2021

Work Performed:

• Supervises designated staff by scheduling and coordinating work assignments, evaluating employee performance in conjunction with the Manager, and determining related orientation and training requirements.
• Supervises and checks food service tray line to ensure that established standards of food appearance, quality, and portion control are met; oversees the preparation, portioning, and serving of meals including the loading and distribution of meals to designated FH sites.
• Maintains and updates tray tickets through manual changes and computer input; assists in the printing and highlighting of meal runs, tray tickets, and bursting of the tray tickets.
• Calls in relief staff according to departmental guidelines and collective agreement provisions; accepts calls from staff regarding illness or absences from work; receives vacation and leave requests and forwards to the Manager for approval.
• Following established procedures, maintains inventory levels of paper, chemical supplies, dish towels, rugs, china, and silverware; orders and maintains an inventory of food supplies and nutritional supplements.
• Participates in the departmental Quality Assurance Program through activities such as the completion of tray audits, sanitation and safety audits, temperature records, and plate waste audits; discusses audit results with the Manager and assigns duties pursuant to findings, as directed.
• Ensures compliance with safety and sanitation standards by performing duties such as checking equipment to ensure that it is in working condition; checks and ensures work areas are sanitary and food is stored at the correct temperature; ensures safety practices and procedures within the Department are followed as per established guidelines and applicable regulations.
• Monitors and identifies the needs for change in job routines for positions reporting to the Food Service Supervisor; provides input through meetings and discussions regarding the development and updating of job descriptions to areas of responsibility.
• Maintains and updates computerized records such as the Master Staffing Schedule and records such as those for sick leave, statutory holiday, vacation, and leaves of absences.
• Records in the Maintenance Log Book all routine maintenance requirements and following established procedures; arranges for emergent maintenance requirements and advises regarding maintenance work required and on completion.
• Assists in the attendance maintenance program through such activities as involvement in interviews with staff and completion of documentation and record-keeping.
• Provides input through meetings and discussions into the update and development of policies and procedures.
• Performs other related duties as assigned.

Qualifications:

Education, Training, and Experience

• Graduation from a recognized two year program in Food Service Supervision, plus one (1) year recent, related experience or an equivalent combination of education, training and experience.
• Current Food Safe Level II certificate. 

Skills and Abilities

• Ability to communicate effectively, both verbally and in writing
• Ability to deal with others effectively
• Physical ability to perform the duties of the position
• Ability to supervise
• Ability to organize work
• Ability to operate related equipment

To Apply - Follow the link to the company website for further information.

Food Services Manager - Duncan

JOB SUMMARY

Position: Food Service Manager
Company: Island Health
Job Location: Duncan, British Columbia, Canada
Full/Part Time: Full-time, 75 hours bi-weekly
Salary: $39.91 - $57.37
Planned start day: May. 18 2021

Work Performed:

• Manages Food Services, cafeterias, and Catering for CDH, including planning menus and services for clients and ensuring adherence to production and services capabilities, cost constraints, presentation, and nutritional requirements as established with the clinical nutrition area.
• In support of the client (customer) focused approach to service delivery, plans develop, evaluate short and long-range goals and objectives, policies and procedures, and operation opportunities for improved levels of service.
• Actively pursues improved quality of services by planning, implementing, and verifying improvements in key processes. Liaises with clients (customers) in order to identify areas of improvement, provide technical advice, and resolve problems.
• Facilitates the skill development of reporting staff and supervisors by coordinating resources to plan, deliver and evaluate opportunities that increase individual performance, develop teamwork and team support, encourage independence, initiative, and effective decision-making, and build customer service competencies.
• Responsible for ensuring appropriate training in job-specific procedures, equipment operation, safety, and infection control.

QUALIFICATIONS: 

Education, Training, and Experience 

• A level of education, training, and experience equivalent to a Bachelor's degree in Food Service Administration or other related areas and seven (7) years' recent related experience. Completion of relevant health care administration courses an asset.

Skills And Abilities 

• Demonstrated leadership ability and highly developed interpersonal and communication skills.
• Demonstrated commitment to client-focused services and teamwork.
• Ability to integrate administrative, professional, and operational aspects of the department throughout Island Health in an effective and efficient manner.
• Ability to develop and nurture an environment where quality improvement principles are embraced and used on a continuous basis.
• Excellent organizational skills including the ability to prioritize workload and meet deadlines.
• Ability to deal effectively with staff.
• Demonstrated ability to work effectively with a high degree of independence.
• Ability to operate related equipment including various word processing and spreadsheet applications.
• Physical ability to perform the duties of the job.

To Apply - Follow the link to the company website or email Kathryn Houlihan  (Kathryn.Houlihan@VIHA.CA) for further information.

Nutrition Services Consultant Contractor - Burnaby

JOB SUMMARY

Position: Nutrition Services Consultant Contractor
Company: Nikkei Seniors Health Care and Housing Society
Job Location: Burnaby, British Columbia, Canada
Full/Part Time: Part-time, Temporary, Contract
Hours of work: 6-8 hours/month
Salary: From $50.00 per hour

Work Performed:

• Approve the menu, assist in the development of recipes, and implement food production controls.

• Complete nutritional assessments and nutritional care plans for all residents, as need.

• Review cycle menus that meet the specifications of an update to date Canada Food Guidelines as well as the monitor menu procedures/changes of Food Service provider

• Monitor resident satisfaction with Food and Nutrition Services and respond to needs that may arise.

• Assist the Food Service Manager in ensuring compliance with all legislation pertaining to the management of the kitchen.

• Assist with development and ongoing implementation and maintenance of efficient, effective systems in Food and Nutrition Services.

• Complete required audits as per Health authority

• Act as advisor to the Food Service Manager.

Qualifications:

• Current professional registration with the College of Dietitians in BC, or equivalent Canada Society Nutritional Management (CSNM).

• AEC / DEP or Skilled Trade Certificate (preferred)

• Sound knowledge of geriatric nutrition care in the Assist Living care setting.

• Thorough knowledge of government legislation in the areas of Assisted Living.

• Thorough knowledge of food service methods, materials, and equipment used in quantity food preparation and serving.

• Sound knowledge of Food Service sanitary and safety standards.

• Demonstrate the ability to communicate to staff effectively.

• General knowledge of government legislation in labor, health and safety, Canada food guide, employment, and human rights.

• An ability to work within budgeted guidelines.

• Practical oral and written communication skills.

Experience:

• Registered Dietitian: 2-4 year (preferred)

To Apply - Follow the link to the recruiting website for further information.