MANAGER, SUPPORT SERVICES
Yaletown House is a non-profit care facility for seniors with complex care
needs and is located in Vancouver, BC. We provide quality health care and
services to 127 senior residents in a safe, supportive and home like
environment. We are seeking an enthusiastic, highly organized,
detail orientated and committed Healthcare Leader for this position.
Job Summary
Reporting to the Director, Facilities and Support Services, and in accordance
with the Mission, Vision and Values, policies and procedures and strategic
directions of Yaletown House, you will be responsible for leading,
motivating and providing professional leadership and expertise, within the
context of a person-centered model of care, to support services which include
food services, housekeeping and laundry departments and ensures quality
standards are met and maintained. You will also be a resource to the
interdisciplinary team regarding food safety, environmental, infection
control and sanitation management.
You will direct, coordinate and be responsible for the effective and efficient
operations of the support service departments. Responsibilities also
include budgetary and cost controls with purchasing, service deliveries
and inventory control of supplies; assists the Director in the procurement
of departmental equipment; ensures departmental regulatory and
licensing standards are adhered to; and assists in developing,
implementing and monitoring departmental policies and procedures and
standard operating procedures. In addition, under the direction and support
of the Director, you will be responsible for the human resource management
of the departments.
You will promote a safe and respectful working environment for residents,
families, visitors and staff within her/his departments.
You will be an integral member of the Leadership Team and will work in
collaboration with the Director and the Leadership Team to meet the goals
and objectives of the organization in support of Yaletown House’s
Strategic and Operating Plans as it relates to support services.
You will assume delegated responsibilities of the Director, Facilities and
Support Services, when required.
Key Responsibilities
•
Coordinate the daily activities of support services to ensure a high standard
of product and service in compliance with legislative, regulatory acts
governing long term care and the care home standards and expectations.
•
Provide direct leadership and direction to the Support Service Supervisor and
support service staff.
•
Assist in the development, implementation, evaluation and compliance of
maintenance and support service policies and procedures, standard
operating procedures, safety data sheets and reporting systems to ensure
compliance with applicable legislations and regulations and standards.
•
Develop standardized menus and recipes according to the nutritional and
therapeutic diet needs of the residents within the HACCP, Canada Food
Guide and licensing standards. Ensure there are rotating menus.
• In
conjunction with the dietitian, ensure the menus and recipes meet the nutritional
and therapeutic diet requirements of the residents in accordance with
required standards. Consult regularly and act on recommendations of the
Dietitian.
•
Plan, direct and manage the preparation and food services to ensure consistent
high quality production outcomes utilizing standardized operating
procedures, industry standards, related internal policies and procedures
and external regulations and standards.
•
Establish and maintain Food Service, Housekeeping and Laundry Audit programs
to ensure compliance with the required standards
•
Plan, direct and manage best practices for housekeeping environmental cleaning
and laundry management for quality control and the prevention and control
of infections in the care home.
•
Make recommendations regarding operating budgets and monitor and adjust
expenditures by being responsible for cost-effective purchase of supplies
and services within approved operating budgets; receive supplies, resolve
discrepancies with suppliers; minimize food spoilage, loss and waste; and
monitor and maintain inventory / stock control of all support service
supplies.
•
Responsible for developing and directing educational programs for staff to
ensure that new technologies and processes are integrated into job
routines.
• Under
the direction of the Director, assist with the Fire Safety and
Emergency Preparedness planning and suggest revisions as it pertains to
support services and ensure support service staff are trained on their
respective responsibilities and duties.
•
Responsible for the human resource management of support services in accordance
with the care home’s human resource policies and procedures and the
applicable collective agreements which includes: recruitment and
orientation, work schedules, job duties and responsibilities, staff
training, payroll, performance evaluations and attendance management.
The Manager also supports the Director, when required, with the
human resource management of maintenance staff. Must maintain current
knowledge of and appropriately administer the applicable collective
agreements. Maintains interdepartmental consistency.
•
Responsible for conducting accident/injury reports for support services and
maintenance, when requested, in compliance with WorkSafe BC regulations
and liaising with external agencies/stakeholders with regards to
attendance management, WorkSafeBC and Graduated Return to Work programs.
•
Implement, evaluate and report on all performance measures to ensure compliance
with Vancouver Coastal Health’s mandate and the Care Home’s Quality
Improvement program and provide the Director with requested data and trend
analysis.
•
Chair the Food Advisory Committee to facilitate effective communication with
the residents to obtain their feedback and ensure their concerns are addressed
in a timely manner.
• Act as the designated Manager-On-Call, as scheduled.
Qualifications
1. Education
- Completion of a recognized two-year program in Food Service and
Nutrition Management.
- Completion of a recognized integrated program in Environmental,
Infection Control and Sanitation Management.
- Active Member of Canadian Society of Nutrition Management.
- Certified Nutrition Manager is preferred.
- Completion of Level II Food Safe Certificate.
- Human Resource Management Certificate.
- Leadership Training Certificate.
Experience Minimum of: - Seven (7) years’ recent, Food Service and Nutrition Management.
-
Seven (7) years’ recent, Environmental, Infection Control and
Sanitation Management.
-
Seven (7) years in a supervisory/leadership role or an equivalent
combination of education, training and experience.
-
Seven (7) years of Human Resource Management
and labour relation practices in a unionized environment.
• Skills and Abilities
- Demonstrated high standard and commitment to provide quality person
centered care and service in food safety, environmental cleanliness and
infection control protocols to seniors in long term care.
- Demonstrated ability and comfort with decision making
responsibilities, coaching and teaching, and the ability to inspire and
build confidence in others.
-
Demonstrated ability to lead, direct, motivate and support
direct report supervisors and employees to adapt to the changing needs of
the organization.
-
Demonstrated ability to take action and support in a crisis
management environment.
- Demonstrated ability to work independently and as a member of a
team.
- Demonstrated ability to anticipate and willingness to establish
flex hours of work according to the assessment of facility requirements,
in providing support twenty-four hours when required.
- Demonstrated ability to communication
effectively in English both verbally and in writing.
The position is full-time with a salary/benefit package that is highly
competitive.
-
Demonstrated working knowledge of food services, housekeeping and
laundry support services best practices in a health care environment,
preferably Long Term Care.
-
Demonstrated working knowledge of appropriate regulations, legislation,
-
provincial/national standards, as applied in a health care setting.
-
Demonstrated leadership, interpersonal and team building skills with a track
record of building successful teams, promoting teamwork through
motivating, coaching, and consensus-building, and applying innovative and
effective people skills to maximize team performance in a multi-unionized
environment.
-
Demonstrated strong organizational and planning skills including the ability to
effectively manage time, responsibilities, and multiple priorities and
schedules to meet required deadlines.
-
Demonstrated ability to plan, organize and manage short and long term plans
and projects and deliver organizational focused results.
-
Demonstrated ability to exercise good judgement and promote harmonious,
open, honest and respectful working relationships with the leadership team
and multi-unionized staff.
-
Ability to operate related equipment including related software applications
-
Physical and mental ability to perform the duties of the position and cope with
the job related stresses.
The
estimated start date is November 1, 2021 and there will be a 1-month
orientation. The early posting of this position is to support the
successful candidate in providing a longer working notice to their current
employer.
The deadline for applications is upon the successful hiring of a candidate.
Join us for an exciting challenge and rewarding career. Submit resumes to Ana
Gower, Director, Facilities & Support Services; agower@yaletown.org.
Yaletown House thanks all candidates for their interest. Only those selected
for an interview will be contacted.
